Blogs

5 Key Principles that Enhance Website Usability

Have a question? Get in touch. To speak to a member of our team about how we can support you, click here. As a 24/7 sales person, your Website has the potential to be your most powerful asset and the centerpiece of your marketing effort. Studies show that it takes...

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Writing for Call Center Agents

Users of manuals can take the time they need to find the right procedure. They can give the procedure their full attention and work through it at their own pace. Call-center agents, on the other hand, must juggle several tasks simultaneously. So, how do you write for call center agents?

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Business Continuity – You Have An Event!

A Business Continuity Plan can mean the difference between sinking or swimming when an event happens. So what steps should you have done, and what steps are needed to ensure a smooth transition from business-as-usual to event, and back again?

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Your Brand Isn’t Just a Logo

I’m sure most of us can identify a company’s logo without too much difficulty. But that easily identifiable logo is not the sum total of a company’s brand. A good brand evokes a visceral, emotional response in its fans. A good brand is the company’s voice, its attitude, its website, its documentation, its community involvement, its products, and its logo.

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How Project Managers Create Better Learning

When considering a new learning project, set yourself up for success by making a Project Manager one of the first team members you bring on board. Using their expertise from the start of a project will help you to produce the right learning solution, resulting in better learning for your users. Here’s Why.

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Getting Started with Business Continuity

A Business Continuity Plan (BCP) should prepare you and your team to respond to the event in order to efficiently regain operation of the systems that are made inoperable from the event. Let’s look at the planning that has to take place in part one of this series.

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Creative Technical Writing

We wouldn’t typically associate creativity with technical documentation. After all, technical documentation is meant to focus on facts and details, and be, well, very technical about everything. However, we would be doing our customers a great disservice if we separated creativity from our documentation.

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