Blogs

Customer Service Consistency

Delivering a consistent experience to your customer is an essential requirement for any business. Add to that the complexity of Big Data, used to deliver a customized customer experience, and your team has a challenge to deliver the goods. Word travels wide and fast if you can’t get it right.

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Training New Hires: Less Is More

Whether you’re just starting out or are a senior director at a Fortune 500 company, every job requires some type of formal and informal training. Most of us would think that a longer training program would cover more information, provide a more in-depth and detailed view of the training material, and as a result, prepare the employee more effectively. But what if this isn’t always the case?

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The What, Why, and How of Great Engineering Specifications

Pretty much every company that creates or purchases products or materials needs technical specifications. Clear, effective specs go a long way to making sure your company gets what it’s looking for from its vendors, fabricators, contractors and designers. So, what does an effective engineering specification look like?

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Is a Picture Worth 1000 Words?

Visuals give so much value to our users: they orient users, show they’re on the right track, take any guesswork out of a task, and are just generally easier to look at than a wall of text.
The truth is, there’s a big hidden cost to images. There are complications that make creating, using, and localizing those images expensive and time-consuming. So now the question becomes not “are images good?” because we know they are, but rather, are they worth 1000 words – literally?

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Learning Strategy or Performance Strategy?

There is a fine line in organizations for Learning Professionals when it comes to selling their leadership teams on the value or ROI of Learning Strategies & Programs. If someone presents a ‘Learning Strategy’ some of the immediate reactions from senior leaders may be; What will that cost? Do we have budget? Do we really need this? Changing the conversation may be as simple as the language a company adopts for these types of programs.

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Knowledge Management, great, but what is it?

Gone are the days of books and manuals, and here to stay are the days of multiple sources of information. With it brings new ways to view and understand the knowledge your business holds. We’ve heard that knowledge management is important. Great, step #1 completed. Now, what exactly is it, and why should you care?

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Top 5 Tips When Using Screenshots in Learning Content

A picture is worth a thousand words, right? This couldn’t be more true when it comes to learning. If done properly pictures can help bring meaning and depth to content. While, in thought, taking a screenshot and plopping it into a course sounds easy, it comes with numerous challenges. However, never fear, here are the top 5 tips to keep in mind when using screenshots in your learning content!

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Principles of Excellent Customer Service

In an age of electronics and artificial intelligence that has so drastically changed the process of conducting business, on both a B2B and B2C basis, it is crucial not to forget the importance of excellent customer service.

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Content Creation in the Age of the Internet of Things (IoT)

Imagine getting home from work and your home opens your garage, unlocks your door, lights your way, and appropriately runs the air conditioning. What if your oven gave you dinner recommendations on your mobile? Well…imagine no more! These things are now closer to reality like never before!
Suddenly, static, lifeless objects around us are turning into these “smart”, “artificially intelligent” beings that communicate with each other…and with us.

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Designing Intelligent Content for AI – Part 1

Artificial Intelligence is a hot topic. From intelligent virtual assistants like Google Home and Amazon’s Alexa, to chabots and more, AI as a household discussion is becoming more prevalent. If you haven’t jumped on the bandwagon, however, how do you get your content ready for a future full of AI assistants? And what does this mean for a content developer? The AI industry is evolving rapidly making the voice and text-based user assistance commonplace. Consider it a form of hired help, with each AI assistant providing a different set of skills based on your need.

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