Blog Posts

The What, Why, and How of Great Engineering Specifications

Pretty much every company that creates or purchases products or materials needs technical...

The Power of Metadata: How to Improve Findability

Imagine walking into a library and finding books with no titles or apparent organization. Or a...

The Future of Technical Writing: from Books to Topic-based Authoring

Is topic-based authoring the future for technical writing?

As technology evolves, so must the...

The Door Marked “Enter”: Transitioning from Manuals to Web Content

From Manuals to Articles

So you’re moving from delivering book-based content to web-friendly...

The Demise of the Manual

“Manuals are rapidly becoming the last items people rely on to find information about the...

Technical Writers – An Integral Part of UX Design Process

An organization understands that Technical Writers are skilled in delivering quality documents...

Technical Writer to Information Architect: A Natural Progression

Technical writers, remember when your job was to produce standalone deliverables? Print manuals,...

Quality from Collaboration: Getting more from your documentation

Relationships are the key to creating quality, usable content.

As technical writers, we need to...

Principles of Excellent Customer Service

In an age of electronics and artificial intelligence that has so drastically changed the process...

Motivating Through Gamification: Welcome to the New Age

You all remember playing games as children: soccer, baseball, checkers, tic-tac-toe, crossword...