The Future of Content Solutions & its impact on User Experience
In an ever-evolving business environment, digital content creation has reached the point where the...
Importance of Technical Writing to improve Brand Value
I’m sure most of us can identify a company’s logo without too much difficulty. Some logos are so...
How Improved Procedures Enhance Agent's Productivity
After years of editing user manuals, I was assigned to edit procedures for a large call center. At...
How to Benefit from Working with Technical Subject Matter Experts (SME)
Technical SMEs, pronounced ‘smees’ stands for Subject Matter Experts. Many of our projects require...
Why Effective Operating Procedures Are Essential to Energy Companies
Operating procedures are step-by-step explanations of how to perform a work task, such as starting...
How to create an Effective Customer Portal | Innovatia Blog
Technical documentation belongs on the web. Unless your product is top secret or your customers...
Unitasking in a multitasking encouraged world
Multitasking – we all do it.
As defined in this article from The New Atlantis, “used for decades to...
Training New Hires: Less is More
Whether you’re just starting out or are a senior director at a Fortune 500 company, every job...
Top 5 Tips for Using Screenshots in Learning Content
A picture is worth a thousand words, right? This couldn’t be more true when it comes to learning....
To measure or not to measure
Peter Drucker said, “What gets measured gets managed”.