To measure or not to measure
Peter Drucker said, “What gets measured gets managed”.
The What, Why, and How of Great Engineering Specifications
Pretty much every company that creates or purchases products or materials needs technical...
The Power of Metadata: How to Improve Findability
Imagine walking into a library and finding books with no titles or apparent organization. Or a...
The Future of Technical Writing: from Books to Topic-based Authoring
Is topic-based authoring the future for technical writing?
As technology evolves, so must the...
The Door Marked “Enter”: Transitioning from Manuals to Web Content
From Manuals to Articles
So you’re moving from delivering book-based content to web-friendly...
The Demise of the Manual
“Manuals are rapidly becoming the last items people rely on to find information about the...
Technical Writers – An Integral Part of UX Design Process
An organization understands that Technical Writers are skilled in delivering quality documents...
Technical Writer to Information Architect: A Natural Progression
Technical writers, remember when your job was to produce standalone deliverables? Print manuals,...
Quality from Collaboration: Getting more from your documentation
Relationships are the key to creating quality, usable content.
As technical writers, we need to...
Principles of Excellent Customer Service
In an age of electronics and artificial intelligence that has so drastically changed the process...