Case Studies
Business Knowledge Reboot: The Knowledge fix that Saved On-Call Engineers & Boosted Incident Response
When our client's scattered documentation slowed incident response and increased downtime costs, Innovatia implemented a structured Knowledge Management strategy that streamlined access to critical system information. The result: faster troubleshooting, reduced operational costs, and enhanced team efficiency.
Large Energy Firm Increases Operational Performance Through Documentation Overhaul
A large national energy firm was undergoing an operational improvement initiative to address challenges for end users with creating, finding, or applying “how to” information from an expansive 300+ document content library. Taking a user-centric, fit-for-purpose design approach, we scaled the documentation down by 35% and improved findability, searchability, and usability for end users in multiple locations across the U.S.
Reimagined Document Set Liberates Tech Firm and Improves Partner Satisfaction
People rely heavily on technology, but they also rely heavily on documentation to improve their ability to work with technology. As one enterprise tech company learned, documentation can quickly get out of hand. When faced with excessive, outdated, and unwieldy product documentation, they turned to Innovatia to help them refine their content into concise and relevant documentation that exists within a sustainable content management model.
Topics: technology documentation, sustainable content, concise content, product refinement access, operational efficiency
Large Energy Company Upgrades Content and Access in the Field
With hundreds of employees, a large volume of equipment, and a large geographical territory, this energy company struggled to keep up-to-date information available on-site. With limited and exhausted internal resources, Innovatia was tasked with a content transformation. By delivering updated content and a scalable system for ongoing content management services, the client was able to improve their operational efficiency and reinforce their commitment to ongoing operational excellence.
Topics: Energy, scalable solutions, field access, operational efficiency
Content Transformation Puts Product Roll-Out Back on Track
A major telecommunications company was struggling with the launch of video conferencing services. People were having trouble finding the answers they were looking for and were dependent on technical support. By streamlining the documentation process and implementing a centralized content management system, the company improved information accessibility and consistency across its global operations. This transformation led to a significant reduction in time spent searching for information and enhanced overall productivity. The case study underscores the importance of structured content management in driving operational efficiency and supporting digital transformation initiatives.
Topics: Telecommunications, video conferencing, content management, operational efficiency
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Banking & Credit Card Advisors Activated with Revamped Onboarding
A large financial institution looking to improve the time-to-competency of its advisor onboarding had lots of content developed internally. Still, it lacked the resources, capacity, and expertise to develop it into a blended learning approach that would reduce the cost of instructor-led training. Innovatia revamped the content into multi-media modalities that facilitated a transition to more self-directed learning, reducing onboarding by eight (8) days and delivering an annual savings of $450,000.
Topics: Banking, financial institution, advisor onboarding, blended learning, self-directed learning
Train, Mentor, Qualify (TMQ) Program Results in Annual Savings in the Millions
An energy company faced high operator turnover, safety incidents, and related costs as a result of low operator confidence from an ineffective training program. Innovatia developed a Train, Mentor, Qualify (TMQ) program that standardized information and formalized the process in which operators were trained and qualified. The result was a reduction in operator turnover from 35% to the industry average of 15%, reduced HSE incidents, improved mentorship for on-the-job training, and an annual savings of $1.08 million for the client.
Topics: Energy company, operator turnover, training program, cost savings
Unified Content Strategy Streamlines Documentation for Technology Systems Company
The Innovatia case study on unified content strategy showcases how an IT firm saved $600,000 annually by streamlining its content and documentation processes. By implementing a unified content strategy, the firm improved the efficiency and consistency of its information management. This transformation led to enhanced productivity and reduced operational costs. The case study highlights the significant benefits of adopting a cohesive content strategy in achieving operational excellence and cost savings.
Topics: Unified content strategy, content management, operational excellence, cost savings
