Explaining industry jargon.
Alt text, or alternative text, is a sentence or phrase that is used to tell readers the contents of an image, as it relates to the document subject. In online documents, alt text is useful when an image link is broken or otherwise not available.
Context-sensitive help is a form of online help or user assistance, that is accessed at a specific...
Intelligent content is content that is much more than the dense “wall of words” approach that older...
Content strategy is the methodology of planning, developing, and managing your content to achieve...
Intent content is created to help users by educating, informing, teaching, and even possibly...
Structured content is content that is broken down into smaller pieces or chunks. The size of the...
An information audit, in terms of content and documentation, is a systematic and quantitative...
The customer journey describes the path traveled by a customer from the point of first awareness...
Active Voice is a writing style with a direct, clear tone. Content written in Active Voice is...
Knowledge-centered service, also known as knowledge-centered support, (KCS) is a cross-team effort...
