Blog Posts

Designing Intelligent Content for AI - Part 1

Welcome to the first of a dual part series on writing for Artificial Intelligence. Let’s begin...

Customer Service Consistency

Delivering a consistent experience to your customer is an essential requirement for any...

Creative Technical Writing

Creative and technical?

Knowledge Management: great, but what is it?

In today’s business world, it seems new terms are being thrown around by guerrilla marketing...

Creating a Writer-Friendly Style Guide

First question: what’s a style guide?

Cool Effects in eLearning Development: Handling Many Pieces of Content

How many people have heard this one. “But our staff need all of this information to do their...

Content creation in the age of IOT

Imagine getting home from work and your home opens your garage, unlocks your door, lights your...

Connecting With Your Audience: How Personas Can Help

Consider that you are writing a user guide for the latest smart phone that is launched in the...

Developing a Voice for Technical Documentation

More and more, companies are using technical writers to create content for a product using the...

Collaboration: Navigating the Waters

I have two email accounts and several other collaboration tools that I use to collaborate with...