In Agile, Haste Makes Waste
You’re in the final stretch towards completing the documentation for a set of products when you...
Human Editors vs. Tools: Finding common ground
You finish writing the content your audience needs. All that's left to do is run a quick check with...
how project managers create better learning
A certified project management professional has expertise in key areas that help to ensure a...
Gone in (less than) 60 Seconds
How long do we stay on a website looking for answers?
Three Methods To Incorporate Simple Gamification Into Your Solution
Let’s face it: gamification is a hot topic in the Learning and Development field. Why wouldn’t an...
Finding the needle in the haystack: Bots to the rescue?
My eight-year-old who was working on a project for her class came running to me saying, “Mom, I...
Emerging Documentation Trends: How Agile Are You?
The landscape of documentation is changing. As with most things, change is inevitable....
Five Key Metrics To Capitalize on Your Customer Data
One of the most common mistakes companies make, is assuming that collecting customer data is good...
Can Videos Replace Authoring?
As the rate of technological adoption explodes globally, technical writers are left asking the...
5 Things You Should Know about Business Continuity Planning
In the Part 1 of this series titled “Business Continuity – Getting Started”, and Part 2 “Business...