Blog Posts

Documentation Hierarchy 101: Why is it Important?

In order for a company to run efficiently, there needs to be a proper organization or hierarchy of documents and content. An inefficient organization can cause time delays and unnecessary work. In situations where time is critical, it can even have emergency and safety implications.

Make the Most of Your Data with Anomaly Detection and Machine Learning

A while ago, my husband received a call from his credit card company asking him if he had made a...

Technical Writers: More Than Documentation Specialists

Technical writers provide considerable value to any project, beyond a documented set of...

The  Future of Content Solutions

In an ever-evolving business environment, digital content creation has reached the point where...

Your Brand Isn't Just a Logo

I’m sure most of us can identify a company’s logo without too much difficulty. Some logos are so...

Writing for Call Center Agents

After years of editing user manuals, I was assigned to edit procedures for a large call center....

Working with Technical SME's

Technical SMEs, pronounced ‘smees’ stands for Subject Matter Experts. Many of our projects...

Why Effective Operating Procedures Are Essential to Your Energy Company

Operating procedures are step-by-step explanations of how to perform a work task, such as...

What makes an effective portal

Technical documentation belongs on the web. Unless your product is top secret or your customers...