Digital Transformation, Content Transformation, or Both?
How content transformation builds a foundation for digital transformation and organizational change.
Modular Content vs. Structured Content
For any content to reach the intended audience in the right manner, it must first be designed in a...
The Problem with Big Words
We have all plowed through dense technical documentation or a presentation written by an expert,...
Inclusivity: Wrap your brand around everyone
Now, more than ever, you have to capture your readers’ attention with just a few words. So,...
Documentation Hierarchy 101: Why is it Important?
In order for a company to run efficiently, there needs to be a proper organization or hierarchy of...
Make the Most of Your Data with Machine Learning & Anomaly Detection
A while ago, my husband received a call from his credit card company asking him if he had made a...
5 Reasons to include a Technical Writer on your Team
Technical writers provide considerable value to any project, beyond a documented set of...
The Future of Content Solutions & its impact on User Experience
In an ever-evolving business environment, digital content creation has reached the point where the...
Importance of Technical Writing to improve Brand Value
I’m sure most of us can identify a company’s logo without too much difficulty. Some logos are so...
How Improved Procedures Enhance Agent's Productivity
After years of editing user manuals, I was assigned to edit procedures for a large call center. At...