Content & Documentation Development
More satisfied users, reduced costs, improved efficiency.


The way content is used has changed.
Today content and documentation is highly scrutinized and must address the needs of multiple stakeholders and users. Content must be available in multiple formats, easy to update, and designed with the user in mind. It must also meet the needs of digital transformations and AI-implementation.
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Content Transformation
- Content migration
- Content reuse and reduction
- Standards, style guides, best practices
- Processes and workflows
- Documentation hierarchy
- Templates and content models
- Rebranding/restructuring
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Assurance
- Mentoring, writer development
- Editing
- DITA workshops
- Technical writing workshops
- Quality metrics and assessment
- Knowledge capture and internal training
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Applications
- End-user / Admin documentation
- Service manuals
- Process documentation
- In-app assistance/context sensitive help
- Knowledge base articles
- Graphics, multimedia, and videos
- API docs
- Engineering Specs and Standards
- Operational procedures, task packages and forms
- Integrity plans
- Regulatory compliance/Gap analysis
Our Clients








Improve user experience, increase efficiency.
As a leader in digital solutions, Innovatia specializes in UX writing, technical documentation, and user experience (U/X) design. Our documentation strategy is task-oriented and centered around the user's needs. Capturing knowledge, updating content, and applying technical and U/X writing best practices, we create documentation that is AI-ready, concise, findable, and useable.

Content/Information Audit
A content/information audit can help determine if the content you have is working the way it is intended. This is the perfect way to get on the right track, establish baseline content performance measurements, and identify opportunities for improvement before investing in the next steps.

Documentation and U/X
Users are expecting a lot more from documentation, and so should you! Let us show you how to create seamless, user-centric navigation, customized search functionality, and a UX-driven documentation design.

Technical Writing Services
At the heart of all documentation is technical writing. We emphasize quality through a task-based, user-focused, modular approach. Technical writing is all about creating content that helps people gain a better understanding of how to do something. From client-facing how-to guides to internal training documentation, our experts will help get your documentation to do the work.

More Resources
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Competency-Based Training: For Faster and More Effective Learning
Feb 13, 2025 by Innovatia Guru
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Understanding the 4 Types of Organization Knowledge Management
Feb 7, 2025 by Innovatia Guru