Content & Documentation Development

More satisfied users, reduced costs, improved efficiency.

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The way content is used has changed.

Today content and documentation is highly scrutinized and must address the needs of multiple stakeholders and users. Content must be available in multiple formats, easy to update, and designed with the user in mind. It must also meet the needs of digital transformations and AI-implementation. 

Our Clients

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Improve user experience, increase efficiency. 

As a leader in digital solutions, Innovatia specializes in UX writing, technical documentation, and user experience (U/X) design. Our documentation strategy is task-oriented and centered around the user's needs. Capturing knowledge, updating content, and applying technical and U/X writing best practices, we create documentation that is AI-ready, concise, findable, and useable. 
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Content/Information Audit

A content/information audit can help determine if the content you have is working the way it is intended. This is the perfect way to get on the right track, establish baseline content performance measurements, and identify opportunities for improvement before investing in the next steps.
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Documentation and U/X

Users are expecting a lot more from documentation, and so should you! Let us show you how to create seamless, user-centric navigation, customized search functionality, and a UX-driven documentation design.
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Technical Writing Services

At the heart of all documentation is technical writing. We emphasize quality through a task-based, user-focused, modular approach. Technical writing is all about creating content that helps people gain a better understanding of how to do something. From client-facing how-to guides to internal training documentation, our experts will help get your documentation to do the work.
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Is it time to update your documentation? Getting ready for a digital/AI transformation? We can help.

 

More Resources
2 min read

The Demise of the Manual

Feb 20, 2025 by Innovatia

“The disappearance of the manual-as-book coincides, moreover, with documented...
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Competency-Based Training: For Faster and More Effective Learning

Feb 13, 2025 by Innovatia Guru

What is Competency-Based Training? Competency-based training (CBT) is a learning...
3 min read

Understanding the 4 Types of Organization Knowledge Management

Feb 7, 2025 by Innovatia Guru

Knowledge management (KM) is the process of capturing, distributing, and effectively...