Blog Posts

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The Future of Content Solutions & its impact on User Experience

In an ever-evolving business environment, digital content creation has reached the point where the...

Importance of Technical Writing to improve Brand Value

I’m sure most of us can identify a company’s logo without too much difficulty. Some logos are so...

How Improved Procedures Enhance Agent's Productivity

After years of editing user manuals, I was assigned to edit procedures for a large call center. At...

How to Benefit from Working with Technical Subject Matter Experts

Technical SMEs, pronounced ‘smees’ stands for Subject Matter Experts. Many of our projects require...

The Importance of Effective Operating Procedures

Operating procedures are step-by-step instructions detailing how to perform specific tasks, such...

How to Create an Effective Customer Portal

Technical documentation belongs on the web. Unless your product is top secret or your customers...

Training New Hires: Less is More

Whether you’re just starting out or are a senior director at a Fortune 500 company, every job...

Top 5 Tips for Using Screenshots in Learning Content

A picture is worth a thousand words, right? This couldn’t be more true when it comes to learning....

To measure or not to measure

Peter Drucker said, “What gets measured gets managed”.