Blog Posts

Principles of Excellent Customer Service

In an age of electronics and artificial intelligence that has so drastically changed the process...

Gamification in E-Learning - What Works And What Doesn't?

You all remember playing games as children: soccer, baseball, checkers, tic-tac-toe, crossword...

Leveraging Analytics: Putting big data to good use

If you aren’t leveraging your analytics, you’re missing out.

No, really. It’s safe to say that...

Leverage Visuals in Your Training Program

Formal corporate training programs have existed for decades, but many of them are stuck in the...

Learning strategy or performance strategy

Half Empty or Half Full?

There is a fine line in organizations for Learning Professionals when...

A Picture is Worth a Thousand Words: Creating Great Visual Content

Any technical writer would be able to tell you how often we get asked for visual content in our...

Investigate to innovate: part 2

We learned in our last blog Investigate to Innovate how critical it is to investigate and...

Investigate to Innovate

Research: Its value is unquestioned, yet its place in our business lives is often pushed to the...

In Agile, Haste Makes Waste

You’re in the final stretch towards completing the documentation for a set of products when you...

Human Editors vs. Tools: Finding common ground

You have completed writing the content your audience needs, and feel that a quick edit through...