Quality from Collaboration: Getting more from your documentation
Relationships are the key to creating quality, usable content.
As technical writers, we need to...
Four Principles of Exceptional Customer Service
In an age of electronics and artificial intelligence that has so drastically changed the process...
Gamification in E-Learning - What Works And What Doesn't?
You all remember playing games as children: soccer, baseball, checkers, tic-tac-toe, crossword...
Leveraging Analytics: Putting big data to good use
If you aren’t leveraging your analytics, you’re missing out.
No, really. It’s safe to say that...
Leverage Visuals in Your Training Program
Formal corporate training programs have existed for decades, but many of them are stuck in the...
Learning strategy or performance strategy
Half Empty or Half Full?
There is a fine line in organizations for Learning Professionals when...
A Picture is Worth a Thousand Words: Creating Great Visual Content
Any technical writer would be able to tell you how often we get asked for visual content in our...
Investigate to innovate: part 2
We learned in our last blog Investigate to Innovate how critical it is to investigate and...
Investigate to Innovate
Research: Its value is unquestioned, yet its place in our business lives is often pushed to the...
In Agile, Haste Makes Waste
You’re in the final stretch towards completing the documentation for a set of products when you...