Content Services

Frequently Asked Questions

You have questions, we have answers!

• Why do I need to change my content for AI input?

  AI requires the inputs to be structured in a way that makes the content easy for LLMs to interpret and understand. This requires the application of a content strategy, ontology, and information architecture so that AI models can more accurately respond to prompts.  

• How can I improve the findability and searchability of my enterprise content?

  Structured content, or intelligent content, improves the effectiveness of documentation, manuals, SOPs, and training. Using structured content can vastly improve on-site application, user experience, and the content creation process. It also aids in risk mitigation, compliance audits, and health and safety incidents. 

• Why is knowledge management important?

  Knowledge management is a valuable tool for every organization. It improves content lifecycle management to ensure only the most up-to-date information is available. Knowledge management ensures that information is AI-ready with proper organization, tagging, and ontology. For organizations struggling to capture knowledge from employees who are exiting roles or the organization, it also addresses transitional challenges to keep things running smoothly.

• How can I improve my training program to increase learner proficiency?

  There are several ways to improve learners' proficiency, including eLearning, microlearning, gamification, and simulations. Our instructional design experts develop onboarding, upskilling, leadership, and compliance training for a variety of applications. Whether you need specific content modules or a complete program, we have you covered. 

• What is technical writing?

  Technical writing involves applying metadata, taxonomies, ontologies, and DITA/XML to content and documentation that improves functionality in digital-based environments and is ready for AI applications.