The Future of Content Solutions
In an ever-evolving business environment, digital content creation has reached the point where...
Your Brand Isn't Just a Logo
I’m sure most of us can identify a company’s logo without too much difficulty. Some logos are so...
Writing for Call Center Agents
After years of editing user manuals, I was assigned to edit procedures for a large call center....
Working with Technical SME's
Technical SMEs, pronounced ‘smees’ stands for Subject Matter Experts. Many of our projects...
Why Effective Operating Procedures Are Essential to Your Energy Company
Operating procedures are step-by-step explanations of how to perform a work task, such as...
What makes an effective portal
Technical documentation belongs on the web. Unless your product is top secret or your customers...
Unitasking in a multitasking encouraged world
Multitasking – we all do it.
As defined in this article from The New Atlantis, “used for decades...
Training New Hires: Less is More
Whether you’re just starting out or are a senior director at a Fortune 500 company, every job...
Top 5 Tips When Using Screenshots in Learning Content
A picture is worth a thousand words, right? This couldn’t be more true when it comes to...
To measure or not to measure
Peter Drucker said, “What gets measured gets managed”.