Blog Posts

Gone in (less than) 60 Seconds

How long do we stay on a website looking for answers?

According to the Nielsen Norman Group,...

Gamification: what's holding you back?

Let’s face it: gamification is a hot topic in the Learning and Development field. Why wouldn’t...

Finding the needle in the haystack: Bots to the rescue?

My eight year old who was working on a project for her class came running to me saying, “Mom, I...

Emerging Documentation Trends: How Agile Are You?

The landscape of documentation is changing. As with most things, change is inevitable....

Capitalize on Your Customer Data

One of the most common mistakes companies make, is assuming that collecting customer data is...

Can Videos Replace Authoring?

As the rate of technological adoption explodes globally, technical writers are left asking the...

Business Continuity – Maintaining Your Plan

In the Part 1 of this series titled “Business Continuity – Getting Started”, and Part 2 “...

Business Continuity - Getting Started

The purpose of a Business Continuity Plan (BCP) is to enable the sustained execution of mission...

Business Continuity – You Have An Event!

In the first part of this series Getting Started with Business Continuity, we reviewed creating...

Augmented Reality: Making Documentation Come Alive

We’ve all heard of Virtual Reality. But what is Augmented Reality? Virtual Reality simulates the...