Blog Posts

Human Editors vs. Tools: Finding common ground

You have completed writing the content your audience needs, and feel that a quick edit through...

how project managers create better learning

A certified project management professional has expertise in key areas that help to ensure a...

Gone in (less than) 60 Seconds

How long do we stay on a website looking for answers?

According to the Nielsen Norman Group,...

Three Methods To Incorporate Simple Gamification Into Your Solution

Let’s face it: gamification is a hot topic in the Learning and Development field. Why wouldn’t...

Finding the needle in the haystack: Bots to the rescue?

My eight-year-old who was working on a project for her class came running to me saying, “Mom, I...

Emerging Documentation Trends: How Agile Are You?

The landscape of documentation is changing. As with most things, change is inevitable....

Five Key Metrics To Capitalize on Your Customer Data

One of the most common mistakes companies make, is assuming that collecting customer data is...

Can Videos Replace Authoring?

As the rate of technological adoption explodes globally, technical writers are left asking the...

Business Continuity - Getting Started

The purpose of a Business Continuity Plan (BCP) is to enable the sustained execution of mission...