Importance of Technical Writing to improve Brand Value
I’m sure most of us can identify a company’s logo without too much difficulty. Some logos are so...
How Improved Procedures Enhance Agent's Productivity
After years of editing user manuals, I was assigned to edit procedures for a large call center. At...
How to Benefit from Working with Technical Subject Matter Experts
Technical SMEs, pronounced ‘smees’ stands for Subject Matter Experts. Many of our projects require...
The Importance of Effective Operating Procedures
Operating procedures are step-by-step instructions detailing how to perform specific tasks, such...
How to Create an Effective Customer Portal
Technical documentation belongs on the web. Unless your product is top secret or your customers...
Unitasking in a multitasking encouraged world
Multitasking – we all do it.
As defined in this article fromThe New Atlantis, “used for decades to...
Training New Hires: Less is More
Whether you’re just starting out or are a senior director at a Fortune 500 company, every job...
Top 5 Tips for Using Screenshots in Learning Content
A picture is worth a thousand words, right? This couldn’t be more true when it comes to learning....
To measure or not to measure
Peter Drucker said, “What gets measured gets managed”.
The Power of Metadata: How to Improve Findability
Imagine walking into a library and finding books with no titles or apparent organization. Or a...