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The Demise of the Manual
“The disappearance of the manual-as-book coincides, moreover, with documented...
Content Strategy
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We understand that every organization is unique. Our discovery workshops identify your specific pain points and develop a strategy that addresses them.
Unified Content Strategy
Break down silos and deliver a consistent experience across all channels. Our unified approach focuses on ensuring content is "outcome-driven." By leveraging information architecture, content is structured for usability, findability, and scalability.
Single Sourcing and Modular Content Development
Improve productivity, operator performance, decision-making, and customer service with personalized content. Give users the best experience in their search for answers with customized content delivery.
Personalized Content Delivery
Impress users with targeted content when and where they need it. Improve customer experience by empowering users with easy access to customized content. Improve productivity, operator performance, decision-making, and service. Personalization paves the way to improved performance.
Information Architecture
Take knowledge to the next level by transforming it into comprehensive, contextualized content. Reimagine how content is developed, deployed, and repurposed by adding structure and standardization.
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