AI Entities in the Context of Chatbots
When users interact with chatbots, they may send messages in text or audio form. To formulate...
When users interact with chatbots, they may send messages in text or audio form. To formulate...
Alt text, or alternative text, is a sentence or phrase that is used to tell readers the contents of...
Intelligent content is content that is much more than the dense “wall of words” approach that older...
Content strategy is the methodology of planning, developing, and managing your content to achieve...
Structured content is content that is broken down into smaller pieces or chunks. The size of the...
An information audit, in terms of content and documentation, is a systematic and quantitative...
The customer journey describes the path traveled by a customer from the point of first awareness...
Knowledge-centered service, also known as knowledge-centered support, (KCS) is a cross-team effort...
Task analysis is the practice of studying the tasks a user performs to reach their goals. This...
Information scent is the strength of visual and conceptual prompts the user receives while...