Task analysis is the practice of studying the tasks a user performs to reach their goals. This methodology involves research to document the tasks and goals, which leads to a systematic review of those tasks. Task analysis gives users a better understanding of why they need to complete their tasks, while providing feedback on what happens if tasks are not successfully completed.
The features and advantages of performing a task analysis are as follows:
- Complex tasks can be better understood, and in some cases simplified or split into simpler tasks.
- Errors or inefficiencies from human error are reduced. This includes identifying areas where safety or security can be improved.
- Deficits in resources or skillsets, or a better understanding of the resource needs are more easily identified.
- Existing processes and procedures are better understood so that they can be modified and improved.
- Gaps in the existing set of processes or procedures are better understood so that new tasks can be created to improve overall productivity.
- Compliance with regulatory and industry standards is better met with an improved understanding of the tasks performed
Performing a task analysis gives an organization the power to document all skills, information, and talent that its teams must acquire. A better understanding of tasks improves overall efficiency while improving the customer experience and satisfaction.
