Content architecture is the study of structuring content so that it is useful, efficiently created, and designed to address audience needs. Content architecture spans the gap between content strategy and content management. It is not efficient to begin creating content without a viable strategy already in place., However, before your teams can start to create and manage your content, you must first identify how they can accomplish this. Content architecture provides the methodology for them to do this.
Creating a content architecture for your organization offers many advantages over quickly diving into content creation without a plan:
- Content better suits the users’ needs, reducing or eliminating the need for rework after initial delivery.
- Out-of-scope documentation or a set of content that is large and unruly is optimized and brought back to manageable sizes.
- Faster content development, as creators have a clear and specific plan they can follow.
- Higher quality presentation, resulting in superior customer experience.
- Content is better targeted to specific audiences.
Content architecture involves setting standards and defining toolsets as well as methodologies. Different organizations have unique needs for their content architecture, though there are many common characteristics such as:
- Language support considerations
- The best toolset (for source control, version control, content repositories, and so on)
- Publishing channels and delivery platforms
- Taxonomy and the presentation of hierarchies to the end user
- Reusability of components, and the granularity of chunks
- Searchability for users
- Search engine optimization (SEO)
- Content development processes, progress reporting, issue tracking
- Conversion of legacy content
Good content architecture improves the value of your content by providing a plan to structure, personalize, repurpose, and publish your content to multiple channels. Content architecture emphasizes content that better supports your users’ needs and answers their questions more efficiently. The improved user journey reflects better conversion, greater user satisfaction, and reduced costs in creating your content and supporting your product.
