What is Intelligent Content?
Intelligent content is content that is much more than the dense “wall of words” approach that older...
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information architecture
What is Content Strategy?
Content strategy is the methodology of planning, developing, and managing your content to achieve...
What is Intent?
Intent content is created to help users by educating, informing, teaching, and even possibly...
What is Structured Content?
Structured content is content that is broken down into smaller pieces or chunks. The size of the...
What is Information Audit?
An information audit, in terms of content and documentation, is a systematic and quantitative...
What is Customer Journey?
The customer journey describes the path traveled by a customer from the point of first awareness...
What is Knowledge-centered Service?
Knowledge-centered service, also known as knowledge-centered support, (KCS) is a cross-team effort...
What is Task Analysis?
Task analysis is the practice of studying the tasks a user performs to reach their goals. This...
What is Content Ops?
Content ops, or content operations, is the method of maintaining a content lifecycle from beginning...
What is Information Scent?
Information scent is the strength of visual and conceptual prompts the user receives while...