What is Intent?
Intent content is created to help users by educating, informing, teaching, and even possibly...
Intent content is created to help users by educating, informing, teaching, and even possibly...
Structured content is content that is broken down into smaller pieces or chunks. The size of the...
An information audit, in terms of content and documentation, is a systematic and quantitative...
The customer journey describes the path traveled by a customer from the point of first awareness...
Active Voice is a writing style with a direct, clear tone. Content written in Active Voice is...
Knowledge-centered service, also known as knowledge-centered support, (KCS) is a cross-team effort...
Task analysis is the practice of studying the tasks a user performs to reach their goals. This...
Content ops, or content operations, is the method of maintaining a content lifecycle from beginning...
Information scent is the strength of visual and conceptual prompts the user receives while...
Single sourcing, or single-source publishing, is a methodology for managing content so that the...