What is an Information Audit?
An information audit, in terms of content and documentation, is a systematic and quantitative...
What is a Customer Journey?
The customer journey describes the path traveled by a customer from the point of first awareness...
What is Active Voice?
Active Voice is a writing style with a direct, clear tone. Content written in Active Voice is...
What is Knowledge-centered Service?
Knowledge-centered service, also known as knowledge-centered support, (KCS) is a cross-team effort...
What is Task Analysis?
Task analysis is the practice of studying the tasks a user performs to reach their goals. This...
What is Content Ops?
Content ops, or content operations, is the method of maintaining a content lifecycle from beginning...
What is Information Scent?
Information scent is the strength of visual and conceptual prompts the user receives while...
What is Single Sourcing?
Single sourcing, or single-source publishing, is a methodology for managing content so that the...
Understanding Content Architecture for Effective Strategy
Content architecture is the study of structuring content so that it is useful, efficiently created,...
What is Inverted-Pyramid Writing?
The inverted pyramid is a style of writing where the most important or impactful information is...