Glossary

Explaining industry jargon.

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AI Entities in the context of Chatbots

When users interact with chatbots, they may send messages in text or audio form. To formulate...

How Chatbots are related to AI Intent

Chatbots are designed to interact with users. Users submit messages (text/voice) and depending upon...

What is Alt text?

Alt text, or alternative text, is a sentence or phrase that is used to tell readers the contents of...

What is Context-Sensitive Help?

Context-sensitive help is a form of online help or user assistance, that is accessed at a specific...

What is Intelligent Content?

Intelligent content is content that is much more than the dense “wall of words” approach that older...

What is Content Strategy?

Content strategy is the methodology of planning, developing, and managing your content to achieve...

What is Intent?

Intent content is created to help users by educating, informing, teaching, and even possibly...

What is Structured Content?

Structured content is content that is broken down into smaller pieces or chunks. The size of the...

What is Information Audit?

An information audit, in terms of content and documentation, is a systematic and quantitative...

What is Customer Journey?

The customer journey describes the path traveled by a customer from the point of first awareness...