Knowledge Management: Great, but what is it?
Changing and evolving terminology can be challenging to stay current with. New terminology is...
Creating a Writer-Friendly Style Guide
First question: what’s a style guide?
Enhance eLearning with Cool Effects
How many people have heard this one. “But our staff need all of this information to do their job....
Content creation in the age of IOT
Imagine getting home from work and your home opens your garage, unlocks your door, lights your way,...
Buyer's Persona Explained
Consider that you are writing a user guide for the latest smart phone that is launched in the...
Developing a Voice for Technical Documentation
More and more, companies are using technical writers to create content for a product using the...
Collaboration: Navigating the Waters
I have two email accounts and several other collaboration tools that I use to collaborate with my...