Knowledge management is the process of gathering and organizing the knowledge of experienced technical writers in a commonly accessible location. This ensures new or any writers who have queries related to writing can refer to the knowledge management portal and benefit from it. It helps to improve the efficiency of writers. Knowledge management can be maintained by a team to keep it up to date.
The collected knowledge of technical writers can be gathered from training, refresher training, solutions provided for any queries, frequently asked questions, etc. This gathered information is stored in any format of the document such as .docx, .pptx, .xlsx, etc. in a knowledge management portal.
The main purpose of knowledge management is to push or transfer information to new or experienced writers. For example, Eva is a new writer and looks for “What is glue text?” She receives an answer to her question from the knowledge management portal.
