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Our technician was fantastic to work with. Ryan was a class act with product knowledge and excellent customer support skills.
As I have said before on previous tickets, Al is one of the best technical support people I have worked with on the MICollab.
I would like to thank John for his help. I had to apply a simple WFO Integration Server patch which resulted in losing all call recording interactions for the customer. John connected with me and resolved the problem after a few hours without any major impact on the customer. Top marks to John, he is a credit to your team. Many thanks all around.