Power your operations with scalable business process services

As a trusted BPO solution provider, from sales support to service delivery and back-office optimization, Innovatia Technical Services helps businesses reduce costs, accelerate growth, and streamline operations — all under one roof.

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45%

Improved operational efficiency

24/7

Multilingual call center

20+

Years of business process excellence

Telecom BPO support services

Specialized telecom-focused business process outsourcing services, including technical help desk, billing support, and customer retention programs tailored for telecom providers.

Business transition services

Seamless transitions for business processes, systems, and teams.

Sales support outsourcing

Dedicated sales teams to handle lead generation, qualification, appointment setting, and CRM management.

Business operations specialists

Outsource our expert teams to manage and optimize business management process, streamline workflows, and support key departments for improved consistency and business continuity.

Pre-sales and help desk

Instant support for early-stage prospect engagement and post-sale technical assistance — reducing response times, increasing lead quality, and improving customer trust.

Invoicing solutions

Automated invoicing systems integrated with your platforms to ensure accurate billing, faster collections, and full audit-readiness with minimal manual input.

Order management services

End-to-end order processing, inventory management, and fulfillment services to ensure accurate and timely order delivery.

Service delivery management solutions (SDM)

Optimize service delivery with proven methodologies, performance monitoring, and continuous improvement frameworks.

Renewal management

Get proactive contract tracking & renewal engagement strategies that reduce churn, increase retention, & create upsell opportunities at every renewal cycle.

Why choose Innovatia Technical Services for business process outsourcing

With over a decade of experience supporting high-volume, high-velocity businesses, Innovatia Technical Services has established itself as a trusted partner for scalable and secure business process services. Here's what you gain when you work with us:

Affordable Pricing Options: We believe that exceptional services shouldn't come with a hefty price tag. Our flexible and affordable pricing options ensure that you get the best value for your investment.

Customer Engagement: We prioritize building strong and lasting relationships with our clients. Your success is our success, and we are dedicated to supporting you at every stage of the journey.

Experienced Staff: Our team of experts brings a wealth of experience to the table. With years of industry knowledge and proven expertise, we deliver solutions that exceed your expectations.

Cost optimization

Reduce operational expenses by up to 40% while maintaining quality through our efficient Business Process Services and data management solutions.

Accelerated business growth

Scale your operations rapidly with our flexible call center outsourcing and contact center solutions that adapt to your business needs.

Enhanced focus

Concentrate on core business activities while our experts handle routine operations and enterprise data management.

Data-driven insights

Leverage advanced analytics and data management services to make informed decisions and optimize business management process continuously.

Enterprise security

Protect your sensitive information with industry-leading security measures and comprehensive data management solutions compliance.

Rapid implementation

Get started quickly with our streamlined onboarding process for all Business Process Services, including a call center in the US.

Experience unmatched support & growth

Client Satisfaction: Client satisfaction is at the core of everything we do. We go the extra mile to understand your unique needs and deliver tailored solutions that leave you delighted.

Getting New Customers: Need help in acquiring new customers? Our dedicated sales support team works actively to expand your customer base and drive growth for your business.

Sales Process Efficiency: We streamline your sales process to maximize efficiency and productivity. Our specialists optimize each stage, from lead generation to conversion, ensuring better results.

Round-the-Clock Support: We understand that business never stops. That's why our support team is available 24/7 to assist you whenever you need us.

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Frequently Asked Questions

Have a question? We are here to help

What are Business Process Outsourcing Services (BPO)?

Business Process Outsourcing (BPO) involves delegating specific non-core business tasks and operations, like customer service or administrative duties, to an external expert provider. It allows your team to focus on strategic growth while we handle the specialized work.

What are the benefits of outsourcing business processes?

BPO business outsourcing offers numerous benefits, including significant cost savings, increased operational efficiency, access to specialized expertise, and the ability to focus your internal resources on core business activities. It also provides scalability and flexibility.

What types of BPO services does ITSI offer?

As a leading business process services agency in USA, ITSI offers a wide range of BPO services. These include both front-office services like customer support and sales assistance, and back-office functions such as data entry, invoicing, and administrative support.

Why choose Innovatia Technical Services for business process outsourcing?

Innovatia stands out as a BPO company in the USA due to our deep expertise, commitment to data security, and tailored solutions. We're among the top BPO companies in the USA because we deliver reliable, high-quality service that truly drives efficiency and supports your growth.

Do you provide back-office and front-office BPO services?

Yes, we provide both. Our business process outsourcing covers front-office tasks that involve direct customer interaction (like help desk and sales support) and back-office functions that manage internal operations (such as data processing and administrative tasks).

Are your business process services scalable?

Absolutely. Our business process outsourcing solutions are designed to be fully scalable. Whether your needs grow, shrink, or fluctuate seasonally, we can quickly adjust our services to match your demands, ensuring you always have the right level of support.

How secure is my business data with your BPO services?

Data security is paramount with our BPO business outsourcing. We implement stringent security protocols, including robust data protection measures, compliance adherence, and continuous staff training, ensuring your sensitive business data is always safeguarded.

How can BPO help with sales process efficiency?

Through business process outsourcing, we can streamline your sales process by handling crucial, time-consuming tasks like lead qualification, CRM updates, and customer outreach. This frees your sales team to focus on closing deals and building relationships, significantly boosting their efficiency.

The ITSI Innovatia Advantage

As a leading provider of VOIP deployments solutions, our collaborations offers a wide range of advantages, from:

Global Reach & Proven Expertise

We support VoIP providers globally, including Fortune 500 companies, with tailored solutions that meet the demands of large-scale enterprises.

99.9% Uptime Assurance

Innovatia ensures high-availability solutions backed by proactive system monitoring, delivering uninterrupted service to clients around the world.

Rapid & Scalable Deployments

We specialize in deploying VoIP systems designed to grow alongside your business, ensuring your infrastructure remains agile and scalable in the face of evolving demands.

Let’s redefine what efficiency looks like with our business process services

From back-office operations to high-touch customer support, our business process services are designed to meet your exact needs.

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