Technical Services

 

Power-up your technology solutions with people on-demand


 

 

Technical_Services_V2
 

Our Range 

of Expert IT 

Solutions

IT Help Desk Vois Services Professional Services Cloud Managed Services Data Managed Services Network Monitoring Services Business Process Services

Our Range 

of Expert IT 

Solutions

Service Delivery Results

Contact Us
15 sec

AVG. Call waiting Time

72%

Same Day Resolution

734288+

Tickets Resolved

99.7%

SLA’s met

98%

Customer Satisfaction

Contact Us

Take A Glance at Innovatia Technical Services Inc.

Get a quick overview of how Innovatia delivers expert IT Solutions. Experience it visually why leading companies trust Innovatia for reliable, scalable, and smart tech support.

Why Choose ITSI ?

Innovatia Technical Services Inc. has bееn a trustеd lеadеr in IT tеchnical solutions for 20+ years, supporting over 1500 companies globally. At ITSI we specialize in a wide range of IT solutions, including VoIP sеrvicеs, professional sеrvicеs, and cloud managеd sеrvicеs, lеvеraging industry-lеading platforms likе Avaya, Cisco, and Microsoft Tеams. We provide 24/7 IT help desk delivering reliable industry-grade technical support to keep your business running smoothly.

What Set us Apart:

  • 24/7/365 multilingual support and Tier 1 to 3 help desk for seamless operations globally.

  • Unified communications expertise across Avaya, Mitel, Cisco, MS Teams, Genesys & Five9.

  • Cloud management services for both multi-cloud and hybrid environments.

  • Network monitoring with SLA-based resolution and proactive issue detection.

  • End-to-end project delivery, from consulting, configuration to implementation and lifecycle support.
  • Business process outsourcing (BPO) solutions with order management, transitions and account support.

  • Scalable, secure, and cost-effective solutions designed for high availability and business continuity.

  • A global team of 300+ certified professionals ensures rapid response, technical excellence, and measurable results.

  • Certified staff offering expert IT technical solutions across Canada, USA and India.

  • Trusted by industry leaders in various sectors, including, telecom, healthcare, energy, public sector and more.

IT professional at desk working with computer systems

Boost Your Business Potential with Expert IT Technical Solutions

Optimize your business with our comprehensive technical solutions. Get in touch with us for a free consultation and discover
how our technical experts can streamline your business operation and growth.


Accelerate Your Business with Our Expert Engineers

Our certified engineers at ITSI specialize in unifiеd communications, cloud migration, and advancеd IT infrastructurе, offering on-demand technical services and еxpеrt technical IT support services. We leverage partner platforms like Avaya, Cisco, and Microsoft Tеams, ensuring 24/7 IT technical solutions for rapid issuе rеsolution, sеcurе intеgration, and mеasurablе results.

IT professionals collaborating in office

We Support Products from

Microsoft Teams Cisco Motorola Mitel Five9-Logo - Copy atos-seeklogo - Copy avaya-seeklogo - Copy genesys-seeklogo - Copy unify-seeklogo - Copy

Testimonials

I have nothing but wonderful things to say about all our engineers from Innovatia. From the time our partnership started we have been so fortunate to work with some incredibly intelligent and dedicated engineers. Day in and day out, everyone works so hard to ensure our users are supported. Not all days are easy, but everyone works hard to support each other while continuing to be eager in their own growth and development. Thank you so much for all that you do – WE APPRECIATE YOU SO MUCH AND ARE LUCKY TO HAVE YOU AS A PART OF OUR TEAM!
Vice President
Fortune 500, Telecom Customer
After receiving some great feedback from other business units that already work with Innovatia, I engaged them to hire a new team. So far, working with Innovatia has been an absolute pleasure! Amudha was my main contact during the hiring process, and it was immediately clear that she understood our business and how our internal teams need to operate. She worked to present me with only the best candidates, all of which were a great match for the roles I was working to fill. Her expertise and dedication to thoughtful screening ensured that I had a pool of topnotch candidates to interview and then hire from. Once the team was hired, I also began working with Arushii. Her attention to our new hires’ needs, her communication, and desire to make the process as smooth as possible for both the hires and our company reinforce that moving our contract to Innovatia from our previous staffing partner was a great decision. Though it has only been a short amount of time that I have been working with the team, I highly recommend Innovatia for any staffing needs – they truly understand the intricacies of our industry and go above and beyond to deliver outstanding results. Thank you, Amudha, and Arushii for everything and I look forward to our continued partnership!
Sr. Director
Fortune 500, Customer Experience & Contact Center Solutions
Vivian went above and beyond her role to ensure that Frontier was successful in resolving this issue, which had been impacting us for months. During those months, Frontier had to manually restart our application weekly to prevent overload. Vivian solved this issue, and her solution allowed Frontier to not only cancel these weekly maintenances but also proceed forward with our Avaya V8 installation.
Director
Avaya V8
In these crazy times, recognizing excellent support is needed and often not shared. I wanted to drop you a note of appreciation for the assistance/support Azhan provided yesterday (and to be honest) on several occasions in the past. It helps when an engineer is ready and willing to jump on a bridge with the customer to help work through an issue and identify a plan for resolution. Whenever I see Azhan assigned to a case, I know it's going to be cared for quickly and professionally.
I would like to thank John for his help. I had to apply a simple WFO Integration Server patch which resulted in losing all call recording interactions for the customer. John connected with me and resolved the problem after a few hours without any major impact on the customer. Top marks to John, he is a credit to your team. Many thanks all around.

Frequently Asked Questions (FAQs)