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Documentation

5 Reasons to include a Technical Writer on your Team

Technical writers provide considerable value to any project, beyond a documented set of...

Importance of Technical Writing to improve Brand Value

I’m sure most of us can identify a company’s logo without too much difficulty. Some logos are so...

How Improved Procedures Enhance Agent's Productivity

After years of editing user manuals, I was assigned to edit procedures for a large call center....

How to Benefit from Working with Technical Subject Matter Experts (SME)

Technical SMEs, pronounced ‘smees’ stands for Subject Matter Experts. Many of our projects...

Why Effective Operating Procedures Are Essential to Energy Companies

Operating procedures are step-by-step explanations of how to perform a work task, such as...

How to create an Effective Customer Portal | Innovatia Blog

Technical documentation belongs on the web. Unless your product is top secret or your customers...

To measure or not to measure

Peter Drucker said, “What gets measured gets managed”.

The Power of Metadata: How to Improve Findability

Imagine walking into a library and finding books with no titles or apparent organization. Or a...

Is Topic-Based Authoring the Future for Technical Writing?

Is topic-based authoring the future for technical writing?

As technology evolves, so must the...

The Door Marked “Enter”: Transitioning from Manuals to Web Content

From Manuals to Articles

So you’re moving from delivering book-based content to web-friendly...