Where Mega Rule and Pipelines meet
Over the past decade, there have been several high-profile incidents involving high-pressure,...
Posts about
Documentation
Digital Transformation, Content Transformation, or Both?
How content transformation builds a foundation for digital transformation and organizational...
The Problem with Big Words
We have all plowed through dense technical documentation or a presentation written by an expert,...
5 Reasons to include a Technical Writer on your Team
Technical writers provide considerable value to any project, beyond a documented set of...
Importance of Technical Writing to improve Brand Value
I’m sure most of us can identify a company’s logo without too much difficulty. Some logos are so...
How Improved Procedures Enhance Agent's Productivity
After years of editing user manuals, I was assigned to edit procedures for a large call center. At...
How to Benefit from Working with Technical Subject Matter Experts (SME)
Technical SMEs, pronounced ‘smees’ stands for Subject Matter Experts. Many of our projects require...
Why Effective Operating Procedures Are Essential to Energy Companies
Operating procedures are step-by-step explanations of how to perform a work task, such as starting...
How to create an Effective Customer Portal | Innovatia Blog
Technical documentation belongs on the web. Unless your product is top secret or your customers...