What is ROT content and why can it kill your business slowly?
Storage is cheap, search functions work well, and content creation has never been easier. Or are...
Posts about
Documentation
Where Mega Rule and Pipelines meet
Over the past decade, there have been several high-profile incidents involving high-pressure,...
Compliance Framework Planning
5 Reasons Why Compliance Frameworks Should Start with a Content Strategy
Digital Transformation, Content Transformation, or Both?
How content transformation builds a foundation for digital transformation and organizational...
The Problem with Big Words
We have all plowed through dense technical documentation or a presentation written by an expert,...
Documentation Hierarchy 101: Why is it Important?
In order for a company to run efficiently, there needs to be a proper organization or hierarchy of...
5 Reasons to include a Technical Writer on your Team
Technical writers provide considerable value to any project, beyond a documented set of...
Importance of Technical Writing to improve Brand Value
I’m sure most of us can identify a company’s logo without too much difficulty. Some logos are so...
How Improved Procedures Enhance Agent's Productivity
After years of editing user manuals, I was assigned to edit procedures for a large call center. At...
How to Benefit from Working with Technical Subject Matter Experts (SME)
Technical SMEs, pronounced ‘smees’ stands for Subject Matter Experts. Many of our projects require...