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Documentation

Technical Writers: More Than Documentation Specialists

Technical writers provide considerable value to any project, beyond a documented set of...

Your Brand Isn't Just a Logo

I’m sure most of us can identify a company’s logo without too much difficulty. Some logos are so...

Writing for Call Center Agents

After years of editing user manuals, I was assigned to edit procedures for a large call center....

Working with Technical SME's

Technical SMEs, pronounced ‘smees’ stands for Subject Matter Experts. Many of our projects...

Why Effective Operating Procedures Are Essential to Your Energy Company

Operating procedures are step-by-step explanations of how to perform a work task, such as...

What makes an effective portal

Technical documentation belongs on the web. Unless your product is top secret or your customers...

To measure or not to measure

Peter Drucker said, “What gets measured gets managed”.

The What, Why, and How of Great Engineering Specifications

Pretty much every company that creates or purchases products or materials needs technical...

The Power of Metadata: How to Improve Findability

Imagine walking into a library and finding books with no titles or apparent organization. Or a...

The Future of Technical Writing: from Books to Topic-based Authoring

Is topic-based authoring the future for technical writing?

As technology evolves, so must the...