5 Reasons to include a Technical Writer on your Team
Technical writers provide considerable value to any project, beyond a documented set of...
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Documentation
Importance of Technical Writing to improve Brand Value
I’m sure most of us can identify a company’s logo without too much difficulty. Some logos are so...
How Improved Procedures Enhance Agent's Productivity
After years of editing user manuals, I was assigned to edit procedures for a large call center. At...
How to Benefit from Working with Technical Subject Matter Experts (SME)
Technical SMEs, pronounced ‘smees’ stands for Subject Matter Experts. Many of our projects require...
Why Effective Operating Procedures Are Essential to Energy Companies
Operating procedures are step-by-step explanations of how to perform a work task, such as starting...
How to create an Effective Customer Portal | Innovatia Blog
Technical documentation belongs on the web. Unless your product is top secret or your customers...
To measure or not to measure
Peter Drucker said, “What gets measured gets managed”.
The Power of Metadata: How to Improve Findability
Imagine walking into a library and finding books with no titles or apparent organization. Or a...
Is Topic-Based Authoring the Future for Technical Writing?
Is topic-based authoring the future for technical writing?
As technology evolves, so must the...
The Door Marked “Enter”: Transitioning from Manuals to Web Content
From Manuals to Articles
So you’re moving from delivering book-based content to web-friendly...