Leveraging Analytics: Putting big data to good use
If you aren’t leveraging your analytics, you’re missing out.
No, really. It’s safe to say that many...
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Documentation (3)
A Picture is Worth a Thousand Words: Creating Great Visual Content
Any technical writer would be able to tell you how often we get asked for visual content in our...
Investigate to Innovate
Research: Its value is unquestioned, yet its place in our business lives is often pushed to the...
In Agile, Haste Makes Waste
You’re in the final stretch towards completing the documentation for a set of products when you...
Human Editors vs. Tools: Finding common ground
You finish writing the content your audience needs. All that's left to do is run a quick check with...
Gone in (less than) 60 Seconds
How long do we stay on a website looking for answers?
Finding the needle in the haystack: Bots to the rescue?
My eight-year-old who was working on a project for her class came running to me saying, “Mom, I...
Emerging Documentation Trends: How Agile Are You?
The landscape of documentation is changing. As with most things, change is inevitable....
Can Videos Replace Authoring?
As the rate of technological adoption explodes globally, technical writers are left asking the...
Business Continuity - Getting Started
The purpose of a Business Continuity Plan (BCP) is to enable the sustained execution of mission...