Importance of Technical Writing to improve Brand Value
I’m sure most of us can identify a company’s logo without too much difficulty. Some logos are so...
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Documentation (2)
How Improved Procedures Enhance Agent's Productivity
After years of editing user manuals, I was assigned to edit procedures for a large call center. At...
How to Benefit from Working with Technical Subject Matter Experts
Technical SMEs, pronounced ‘smees’ stands for Subject Matter Experts. Many of our projects require...
The Importance of Effective Operating Procedures
Operating procedures are step-by-step instructions detailing how to perform specific tasks, such...
How to Create an Effective Customer Portal
Technical documentation belongs on the web. Unless your product is top secret or your customers...
To measure or not to measure
Peter Drucker said, “What gets measured gets managed”.
The Power of Metadata: How to Improve Findability
Imagine walking into a library and finding books with no titles or apparent organization. Or a...
Is Topic-Based Authoring Still the Future for Technical Writing?
As technology continues to evolve, demand increases for written content to adapt for delivery...
Keys to Transitioning from Manuals to Web Content
From Manuals to Articles
So you’re moving from delivering book-based content to web-friendly...
The Impact Technical Writers Can Have on User experience
An organization understands that Technical Writers are skilled in delivering quality documents for...