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Documentation (2)

The Door Marked “Enter”: Transitioning from Manuals to Web Content

From Manuals to Articles

So you’re moving from delivering book-based content to web-friendly...

The Demise of the Manual

“Manuals are rapidly becoming the last items people rely on to find information about the...

Technical Writers – An Integral Part of UX Design Process

An organization understands that Technical Writers are skilled in delivering quality documents...

Technical Writer to Information Architect: A Natural Progression

Technical writers, remember when your job was to produce standalone deliverables? Print manuals,...

Quality from Collaboration: Getting more from your documentation

Relationships are the key to creating quality, usable content.

As technical writers, we need to...

Leveraging Analytics: Putting big data to good use

If you aren’t leveraging your analytics, you’re missing out.

No, really. It’s safe to say that...

Is a picture worth a thousand words?

Any technical writer would be able to tell you how often we get asked for visual content in our...

In Agile, Haste Makes Waste

You’re in the final stretch towards completing the documentation for a set of products when you...

Human Editors vs. Tools: Finding common ground

You have completed writing the content your audience needs, and feel that a quick edit through...

Gone in (less than) 60 Seconds

How long do we stay on a website looking for answers?

According to the Nielsen Norman Group,...