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Documentation (2)
The Problem with Big Words
We have all plowed through dense technical documentation or a presentation written by an expert,...
Documentation Hierarchy 101: Why is it Important?
In order for a company to run efficiently, there needs to be a proper organization or hierarchy of...
5 Reasons to Include a Technical Writer on your Team
Technical writers provide considerable value to any project, beyond a documented set of...
Importance of Technical Writing to improve Brand Value
I’m sure most of us can identify a company’s logo without too much difficulty. Some logos are so...
How Improved Procedures Enhance Agent's Productivity
After years of editing user manuals, I was assigned to edit procedures for a large call center. At...
How to Benefit from Working with Technical Subject Matter Experts
Technical SMEs, pronounced ‘smees’ stands for Subject Matter Experts. Many of our projects require...
The Importance of Effective Operating Procedures
Operating procedures are step-by-step instructions detailing how to perform specific tasks, such...
How to Create an Effective Customer Portal
Technical documentation belongs on the web. Unless your product is top secret or your customers...
To measure or not to measure
Peter Drucker said, “What gets measured gets managed”.