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Documentation (2)

The Demise of the Manual

“Manuals are rapidly becoming the last items people rely on to find information about the...

The Impact Technical Writers Can Have on User experience | Blog

An organization understands that Technical Writers are skilled in delivering quality documents...

Technical Writing vs Information Architecture

Technical writers, remember when your job was to produce standalone deliverables? Print manuals,...

Quality from Collaboration: Getting more from your documentation

Relationships are the key to creating quality, usable content.

As technical writers, we need to...

Leveraging Analytics: Putting big data to good use

If you aren’t leveraging your analytics, you’re missing out.

No, really. It’s safe to say that...

A Picture is Worth a Thousand Words: Creating Great Visual Content

Any technical writer would be able to tell you how often we get asked for visual content in our...

Investigate to Innovate

Research: Its value is unquestioned, yet its place in our business lives is often pushed to the...

In Agile, Haste Makes Waste

You’re in the final stretch towards completing the documentation for a set of products when you...

Human Editors vs. Tools: Finding common ground

You have completed writing the content your audience needs, and feel that a quick edit through...

Gone in (less than) 60 Seconds

How long do we stay on a website looking for answers?

According to the Nielsen Norman Group,...