The Demise of the Manual
“The disappearance of the manual-as-book coincides, moreover, with documented realities about how...
Posts about
User Experience
How Does a Chatbot Understand What a User Means?
Chatbots have become a mainstay of communications with customers and users for troubleshooting,...
Conversation-Driven Design: A User-Centric Approach to Chatbot Development
One of the most common challenges with chatbot development is designing a chatbot that can engage...
Gain a Competitive Advantage with Enterprise Knowledge Management
In today's fast-paced digital landscape, businesses are generating and consuming vast amounts of...
The Problem with Big Words
We have all plowed through dense technical documentation or a presentation written by an expert,...
The Importance of Effective Operating Procedures
Operating procedures are step-by-step instructions detailing how to perform specific tasks, such...
The Role of Technical Writer and Content Architect
Technical writers, remember creating standalone deliverables? —print manuals, CHM files,...
Buyer's Persona Explained
Consider that you are writing a user guide for the latest smart phone that is launched in the...