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Structured Content

Why a Content Strategy Matters for Enterprise Knowledge Management

Information access has never been as ubiquitous or necessary in an organization as it is today.

Conversation-Driven Design: A User-Centric Approach to Chatbot Development

One of the most common challenges with chatbot development is designing a chatbot that can engage...

Organizational Knowledge Management: Take it one step at a time

The first step to closing the gaps is to acknowledge that they exist. Streamline your...

5 Reasons Enterprise Information Architecture Supports AI Success

AI is capturing the imaginations of organizations everywhere. At its core, AI is a tool for...

Modular  Content vs.  Structured  Content

For any content to reach the intended audience in the right manner, it must first be designed in a...

Documentation Hierarchy 101: Why is it Important?

In order for a company to run efficiently, there needs to be a proper organization or hierarchy of...

The Role of Technical Writer and Content Architect

Technical writers, remember creating standalone deliverables? —print manuals, CHM files,...

Designing Intelligent Content for AI

Intelligent content design is one of the foundational steps of an AI adoption program. Learn more...

Knowledge Management: Great, but what is it?

Changing and evolving terminology can be challenging to stay current with. New terminology is...