Carly Logan

How to Benefit from Working with Technical Subject Matter Experts (SME)

Technical SMEs, pronounced ‘smees’ stands for Subject Matter Experts. Many of our projects require these valuable members on our team to help fill in the gaps while creating training or any type of documentation. Their experience and extensive knowledge on the subject can be invaluable, and then it could make things very difficult.

Why Effective Operating Procedures Are Essential to Energy Companies

Operating procedures are step-by-step explanations of how to perform a work task, such as...

How to create an Effective Customer Portal | Innovatia Blog

Technical documentation belongs on the web. Unless your product is top secret or your customers...

Training New Hires: Less is More

Whether you’re just starting out or are a senior director at a Fortune 500 company, every job...

Top 5 Tips for Using Screenshots in Learning Content

A picture is worth a thousand words, right? This couldn’t be more true when it comes to...

Four Principles of Exceptional Customer Service

In an age of electronics and artificial intelligence that has so drastically changed the process...

Learning strategy or performance strategy

Half Empty or Half Full?

There is a fine line in organizations for Learning Professionals when...

Emerging Documentation Trends: How Agile Are You?

The landscape of documentation is changing. As with most things, change is inevitable....

Five Key Metrics To Capitalize on Your Customer Data

One of the most common mistakes companies make, is assuming that collecting customer data is...

Knowledge Management: great, but what is it?

In today’s business world, it seems new terms are being thrown around by guerrilla marketing...