Technical Services

I have nothing but wonderful things to say about all our engineers from Innovatia. From the time our partnership started we have been so fortunate to work with some incredibly intelligent and dedicated engineers. Day in and day out, everyone works so hard to ensure our users are supported. Not all days are easy, but everyone works hard to support each other while continuing to be eager in their own growth and development. Thank you so much for all that you do – WE APPRECIATE YOU SO MUCH AND ARE LUCKY TO HAVE YOU AS A PART OF OUR TEAM!

After receiving some great feedback from other business units that already work with Innovatia, I engaged them to hire a new team. So far, working with Innovatia has been an absolute pleasure! Amudha was my main contact during the hiring process, and it was immediately clear that she understood our business and how our internal teams need to operate. She worked to present me with only the best candidates, all of which were a great match for the roles I was working to fill. Her expertise and dedication to thoughtful screening ensured that I had a pool of topnotch candidates to interview and then hire from. Once the team was hired, I also began working with Arushii. Her attention to our new hires’ needs, her communication, and desire to make the process as smooth as possible for both the hires and our company reinforce that moving our contract to Innovatia from our previous staffing partner was a great decision. Though it has only been a short amount of time that I have been working with the team, I highly recommend Innovatia for any staffing needs – they truly understand the intricacies of our industry and go above and beyond to deliver outstanding results. Thank you, Amudha, and Arushii for everything and I look forward to our continued partnership!

Vivian went above and beyond her role to ensure that Frontier was successful in resolving this issue, which had been impacting us for months. During those months, Frontier had to manually restart our application weekly to prevent overload. Vivian solved this issue, and her solution allowed Frontier to not only cancel these weekly maintenances but also proceed forward with our Avaya V8 installation.

In these crazy times, recognizing excellent support is needed and often not shared. I wanted to drop you a note of appreciation for the assistance/support Azhan provided yesterday (and to be honest) on several occasions in the past. It helps when an engineer is ready and willing to jump on a bridge with the customer to help work through an issue and identify a plan for resolution. Whenever I see Azhan assigned to a case, I know it's going to be cared for quickly and professionally.

I would like to thank John for his help. I had to apply a simple WFO Integration Server patch which resulted in losing all call recording interactions for the customer. John connected with me and resolved the problem after a few hours without any major impact on the customer. Top marks to John, he is a credit to your team. Many thanks all around.