<span style="font-size: 14px;">Get expert help</span>
<span style="font-size: 14px;">Get expert help</span>

Your trusted partner for Avaya support services

Whether you're running Avaya cloud services, aura, or legacy infrastructure - our certified experts deliver end-to-end Avaya IT support, maintenance, and consulting services tailored to your business needs.

Right24/7 Avaya phone support

RightZero-disruption transitions

Right20+ years of Avaya expertise

Get free 10 hours Avaya support
Avaya Support Services

Why choose Innovatia Technical services for Avaya IT support

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Certified Avaya professionals

Backed by years of real-world experience across Avaya platforms.

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98% first-call resolution rate

No call transfers, no long hold times - just fast, reliable avaya support.

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Global reach, local touch

On-site & remote services across the US and globally.

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Zero business disruption guarantee

Flawless transitions, upgrades, and ongoing maintenance - without impacting operations.

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Avaya analytics & optimization

Turn data into decisions with performance analytics & QoS improvement strategies.

Avaya services we offer

checkmarkAvaya IT Support: Troubleshooting, diagnostics, bug fixes, and critical response services.

checkmarkAvaya Maintenance Support: Firmware updates, health checks, and system upkeep.

checkmarkAvaya Cloud Services: Management and optimization for Avaya Cloud Services and Avaya Hosted Services.

checkmarkAvaya Consulting Services: System audits, planning, and design consultation.

checkmarkAvaya Phone Support: End-user support, call flow issues, device configuration, and Tier 1–3 triage.

checkmarkAvaya Security & Compliance Audits: Protecting your voice network from vulnerabilities and outages.

Why businesses trust us

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Live expert access

Skip the scripts. Connect directly with certified Avaya engineers.

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Rapid SLA-based response times

Ticket acknowledgment within 15 minutes. Resolution starts in 60 minutes or less.

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Unified communications experts

Support that integrates Avaya with Microsoft Teams, Cisco, Zoom & more.

Avaya IT platforms we support

 RightAvaya aura support

 RightAvaya cloud office support

 RightAvaya IP office

 RightAvaya hosted services

 RightLegacy & hybrid environments

 RightAvaya communication manager

How we transform your Avaya IT support experience

From emergency technical support to strategic cloud migrations, we deliver comprehensive Avaya support that keep your business connected and competitive.

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24/7 Avaya IT support

Round-the-clock Avaya IT support services help keep your communication systems running smoothly. Our certified technicians provide rapid issue resolution and proactive maintenance to minimize downtime.

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Avaya professional services

Strategic Avaya consulting to optimize your communications solution. Our experts design, implement, and maintain Avaya systems that scale with your business growth.

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Avaya Aura support specialists

Dedicated Avaya Aura support from certified professionals who understand the complexities of your unified communications infrastructure.

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Avaya maintenance support

Proactive Avaya maintenance support programs that extend system life, reduce costs, and ensure optimal performance of your communications solution.

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Avaya customer support excellence

Premium Avaya customer service that goes beyond basic phone support. We provide comprehensive training, documentation, and ongoing assistance for your entire team.

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Avaya cloud services migration

Seamlessly transition to Avaya Cloud Services with our expert consulting services. We handle everything from planning to implementation, ensuring zero disruption to your operations.

Book your Avaya IT support consultation

Get free 10 hours Avaya support

Frequently Asked Questions

Have a question? We are here to help

What are Avaya support services and why are they important for businesses?

Avaya support services ensure your communication systems - voice, video, and unified communications run reliably without downtime. These services cover troubleshooting, maintenance, upgrades, and security. Innovatia Technical Services delivers end-to-end Avaya IT support with certified engineers, helping businesses reduce outages, maintain call quality, and keep operations running smoothly 24/7.

Is 24/7 Avaya phone and avaya IT support available?

Yes. Our Avaya phone and IT support operates 24/7/365 to safeguard mission-critical communications. Certified Avaya engineers at Innovatia Technical Services provide immediate incident response, proactive monitoring, and SLA-driven resolution to minimize risk, downtime, and operational disruption across the enterprise.

Which Avaya platforms are supported?

We at Innovatia Technical Services support the complete Avaya ecosystem across on-premises, cloud, and hybrid environments. Our expertise spans Avaya Aura, IP Office, Cloud Office, Communication Manager, Hosted Services, and legacy infrastructures enabling seamless management of complex enterprise deployments.

What are the benefits of third-party Avaya support?

Third-party Avaya support gives organizations more control over costs, response times, and service quality - especially for stable or mature Avaya environments. Our third-party Avaya support focuses on proactive maintenance, faster fault isolation, and direct engineer access, rather than ticket-heavy OEM processes. This allows businesses to extend the life of existing Avaya systems, reduce annual support spend, and still maintain enterprise-grade reliability.

 

What should businesses look for in an Avaya IT support partner?

Businesses should look for a partner who understands Avaya beyond basic troubleshooting and can manage the platform as a long-term operational system.

 

The right Avaya support partner offers proactive maintenance, fast incident resolution, clear change management, and experience supporting complex environments. This approach helps organizations reduce risk, control costs, and keep communication systems dependable over time.

How fast can Avaya issues typically be resolved?

Resolution speed depends on expertise and escalation processes. Innovatia Technical Services achieves a 98% first-call resolution rate, resolving most Avaya issues during the initial interaction without unnecessary transfers or delays.