Meet the Team

Glenn Skinner

Glenn Skinner

CEO Technical Services
David Ignatius

David Ignatius

Leader, Professional Services
Robert Keefe

Robert Keefe

Leader, Technical Services
Randy Darling

Randy Darling

Leader, Technical Services
Curtis Butler

Curtis Butler

Leader, Business Development
Amudha V

Amudha V

Sr. Operations Manager
Joanne Nickerson

Joanne Nickerson

Operations Manager

Unifying technology support across the enterprise ecosystem

Tech_Stack_Banner_2

Telecom & Unified Communications

Avaya / Nortel

 

checkmarkUCaaS (Unified Communications as a Service)

checkmarkCCaaS (Contact Center as a Service)

checkmarkACO (Avaya Cloud Office)

checkmarkHybrid Cloud: AEC/AXP

checkmarkPrivate Cloud

checkmarkAvaya Experience Platform

checkmarkAvaya Spaces

checkmarkAvaya IP Office

checkmarkAvaya Aura

checkmarkAvaya Contact Center Select

Genesys

 

checkmarkGenesys Cloud CX

checkmarkGenesys Pure Engage

checkmarkGenesys Pure Connect

checkmarkGenesys DX

checkmarkGenesys Engage

checkmarkGenesys Cloud EX

checkmarkGenesys WEM

Ringcentral

 

checkmarkRingEX

checkmarkRingCX

checkmarkRingCentral MVP

checkmarkRingCentral Video

checkmarkRingCentral Rooms

Five9

 

checkmarkFive9 Intelligent Cloud Contact Center

checkmarkFive9 Workforce Engagement (WEM)

checkmarkFive9 Workforce Optimization (WFO)

checkmarkFive9 Digital Engagement

checkmarkFive9 Automation and AI

checkmarkFive9 Analytics

checkmarkFive9 CRM & UC Integrations

checkmarkFive9 Global Voice

checkmarkFive9 VoiceStream

Cisco

checkmarkCUCM (Cisco Unified Communications Manager)

checkmarkCUC (Cisco Unity Connection)

checkmarkCUCME (Cisco Unified Communications Manager Express)

checkmarkUCCX (Unified Contact Center Express)

checkmarkCisco Unified Contact Center Enterprise ( contact center)

checkmarkCisco IP Phones

checkmarkWebex Control Hub

checkmarkWebex contact center

checkmarkWebex Meetings

checkmarkWebex DI

checkmarkCisco Jabber

checkmarkCisco Collab

checkmarkCisco Expressway

Mitel

 

checkmarkMiVoice Business

checkmarkMiCollab

checkmarkEndpoints

checkmarkApplication Suite

checkmarkMiVoice Connect

checkmarkMiTeam Meetings

checkmarkMiContact Center Business

checkmark Mitel Mass Notification

Microsoft Teams

 

checkmarkMicrosoft Teams Phone

checkmarkMicrosoft Teams Rooms

checkmarkMicrosoft Teams Live Events

checkmarkMicrosoft Teams Premium

checkmarkMicrosoft Calling Plans

checkmark Microsoft Office 365

checkmark Microsoft Phone System

checkmark Direct Routing/ Operator Connect

 

Dialpad / Unify / OpenScape

 

checkmarkDialPad AI Voice

checkmarkDialPad AI Meetings

checkmarkDialPad AI Contact Center

checkmarkDialPad AI Sales

checkmarkDialPad UberConference

checkmarkOpenScape Voice

checkmarkOpenScape UC

checkmarkOpenScape 4000

checkmarkOpenScape Contact Center

checkmark OpenScape Business

checkmarkCircuit by Unify

Cloud Virtualization

Microsoft Azure

 

checkmarkAzure Virtual Machines

checkmarkAzure Active Directory

checkmarkAzure Kubernetes Services (AKS)

AWS

 

checkmarkEC2

checkmarkS3

checkmark Lambda

VMware

 

checkmarkvSphere

checkmarkNSX

checkmark Horizon

Hyper-V/ Nutanix

 

checkmarkHyper-V Manager

checkmarkAHV

checkmarkPrism Central

Networking

Cisco Routing & Switching

 

checkmarkCatalyst Switches

checkmarkNexus Switches

checkmarkISR/ASR Routers

Meraki

 

checkmarkMeraki MX

checkmarkMeraki MR

checkmarkMeraki MS

HPE Aruba

 

checkmarkAruba Instant APs

checkmarkAruba Central

 

Juniper

 

checkmarkEX Series Switches

checkmarkMX Series Routers



Collaboration & Productivity Service Support

Microsoft 365

 

checkmarkExchange Online

checkmarkSharePoint Online

checkmarkOnedrive for Business

checkmarkMicrosoft Excel/ Excel/ PowerPoint/ Outlook

checkmarkMicrosoft Bookings

checkmarkPower Platform

Microsoft Teams

 

checkmarkMicrosoft Teams Phone

checkmarkMicrosoft Teams Room

checkmarkMicrosoft Teams Live Events



Google Workspace

 

checkmarkGmail 

checkmarkGoogle Docs, Sheets, Slides

checkmarkGoogle Drive

checkmarkGoogle Meet

checkmarkGoogle Calendar

Zoom

 

checkmarkZoom Meetings

checkmarkZoom Webinars

checkmarkZoom Rooms

checkmarkZoom Phone

checkmarkZoom Contact Center

Service Management & Automation

ServiceNow

 

checkmarkIT Service Management (ITSM)

checkmarkIT Operations Management (ITOM)

checkmarkIT Asset Management (ITAM)

checkmarkCustomer Service Management (CSM)

checkmarkHR Service Delivery (HRSD)

Freshservice

 

checkmarkIncident Management

checkmarkChange Management

checkmarkAsset Management

Jira Service desk

 

checkmarkRequest Management

checkmarkChange & Problem Management

 

Monitoring & Remote Support Tools

SolarWinds

 

checkmarkNetwork Performance Monitor

checkmarkServer & Application Monitor 

checkmarkNetFlow Traffic Analyzer

PRTG

 

checkmarkPRTG Network Monitor

checkmarkCloud Monitoring Sensors

Nagios

 

checkmarkNagios Core

checkmarkNagios XI

checkmarkNagios Log Server

Backup, Storage & Disaster Recovery

Veeam

 

checkmarkVeeam Backup & Replication

checkmarkVeeam ONE

checkmarkVeeam Backup for Microsoft 365

Commvault

 

checkmarkCommvault Complete Backup & Recovery

checkmarkCommvault HyperScale X 

NetApp

 

checkmarkONTAP

checkmarkSnapMirror

checkmarkCloud Volumes ONTAP

Need a partner who understands your entire tech stack?

From cloud communications and contact centers to cybersecurity, infrastructure, and managed services, our experts are ready to support your transformation journey.