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From Vision to Value: Global Capability Center - Managed Services

Two proven models, one outcome: high-performing GCCs built to accelerate business growth - Managed Services or Build–Operate–Transfer.

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100%

Adherence to Global Standards
40%

Faster time-to-value
20+

Years of global delivery experience

GCC services built on the strengths of outsourcing, tailored for long-term impact

Discover our GCC Managed Services models

Multichannel IT help desk support

Managed services model

We run your GCC functions end-to-end, delivering outcomes against defined SLAs and KPIs.
24/7 monitoring & remote assistance

Build–Operate–Transfer (BOT) model

We build and operate your GCC, then transfer ownership to you once stable and scalable.
Incident management

Talent & workforce operations

Strategic hiring, onboarding, training, and retention programs to scale teams quickly.

Ticket resolution

Engineering & IT operations

Support for product engineering, cloud, network & security, service desk, and platform operations.
Services request fulfillment

Customer & business operations

Multilingual technical & analytical, finance, HR, and procurement services.
Remote IT help desk support

Governance & compliance

Security, privacy, and regulatory controls aligned to global standards.
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Enterprise-grade GCC services that drive innovation

With Innovatia's GCC managed services, companies accelerate their India footprint with:

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Faster time-to-value through proven playbooks and scalable delivery models.

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Enterprise-ready governance is built into every engagement.

checkmarkFlexible operating models that adapt to your growth strategy.

Let ITSI Innovatia streamline your VoIP deployment, optimize your system, and set you up for success.

Multi-tiered GCC operating models, built for fast-scaling enterprises

End-to-end managed services model

checkmarkEnd-to-end operation of defined GCC functions.

checkmarkSLA and KPI-driven delivery model.

checkmarkStrategic focus while we handle operations.

checkmarkScalable team management and governance.

checkmarkContinuous optimization and improvement.

Build–Operate–[stabilize]-Transfer (BOT) model

checkmarkComplete GCC setup and establishment.

checkmarkOperational management until stability.

checkmarkKnowledge transfer and capability building.

checkmarkPlanned ownership transfer timeline.

checkmarkPost-transfer support and guidance.

Rеcognizеd as a lеading VoIP dеploymеnt partnеr, wе hеlp providеrs minimizе downtimе, improvе еfficiеncy, and maintain high customеr satisfaction.

Put your GCC operations on autopilot with our managed services

Discover why enterprises choose our GCC outsourcing solutions

24/7 technical help desk support

Faster time-to-value

Proven playbooks and scalable delivery models ensure your GCC is operational quickly with immediate business impact.
Efficient incident management

Enterprise-ready governance

Built-in security, compliance, and risk management frameworks aligned with global enterprise standards.
Improved productivity

Scalable operations

Flexible operating models that adapt to your growth strategy and evolving business requirements.

Multi-channel assistance

Cost optimization

Significant cost advantages through India's talent pool while maintaining quality and delivery excellence.
Advanced customer ticketing system

Advanced automation

Cutting-edge technology integration with intelligent routing, monitoring, and performance analytics.
Cost-effective solutions

Risk mitigation

Comprehensive governance frameworks reduce operational risk and ensure regulatory compliance.

Frequently Asked Questions on IT Help Desk Services

Have a question? We are here to help

What is a Global Capability Center (GCC)?

A GCC is an extension of your enterprise that drives innovation, IT operations, and business services, while leveraging India’s talent and cost advantages.

What services does Innovatia Technical Services’ GCC Managed Services include?

We offer Managed Services, BOT (Build–Operate–Transfer) models, talent & workforce operations, IT and engineering support, customer & business operations, and governance/compliance services.

How does the BOT model work?

Innovatia Technical Services builds and operates your GCC until it’s stable, then transfers ownership to you on a planned timeline.

How does Innovatia Technical Services ensure compliance?

We implement enterprise-grade controls to ensure security, privacy, and compliance with global standards and regulatory requirements.

Can Innovatia Technical Services scale GCC operations as our business grows?

Yes — our flexible GCC outsourcing models and proven playbooks scale seamlessly with your growth strategy.

Ready to build your GCC services

Partner with us to accelerate your GCC journey with proven expertise and tailored solutions.

Book a free GCC consultation
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