Our Company

Built on innovation and exceptional client service

Innovation is in our bones. We embrace a tool and industry agnostic approach to content solutions, professional and technical services. Exploring new technologies and applying our technical expertise to the problems encountered by our customers, we offer solutions to help our clients thrive in the modern, dynamic business environment.

We are innovators. We infuse creativity in everything we do. We are passionate about our customers, our company, and our work. We believe in a forward-thinking approach to building and delivering quality solutions for our clients, striving to exceed expectations each and every time.

Leadership Team

We believe in building strong, long-term relationships with our clients—and providing plenty of reasons to enjoy working with us. This philosophy starts with our leadership team.

Roxanne Fairweather

CO-President

Roxanne brings over 30 years of experience in the telecommunications and knowledge management industries. She was named one of the Atlantic Region’s 50 most accomplished business executives by Atlantic Business Magazine, EY Entrepreneur of the Year 2013, appointed a Member of the Order of Canada, and is a founding member of the Women for 50%. In 2018 Roxanne was appointed a Member of the Order of Canada.

Dave Grebenc

CO-President

Dave has over 30 years of experience in the Telecom & IT industry where he has participated in numerous initiatives around business development in the technology sector. Dave was named one of the Atlantic region’s 50 most accomplished business executives by Atlantic Business Magazine (2013, 2014, 2015, 2016), and was the EY Entrepreneur of the Year™ (2013) for the Atlantic Region.

Glenn Skinner

Chief Executive Officer

Glenn brings 35 years of experience in the IT and Telecom sector including a comprehensive background managing global operations. Throughout his career, Glenn has held the titles VP of Operations, VP of Customer Support, VP of Business Development and VP of Sales. He has a proven track record in customer experience transformation while managing profitability and operational efficiencies. He is focused on building teams committed to the customer and “service experience”.

John DeGruyter

Chief Financial Officer

John has 35 years of experience as a result-oriented senior financial executive with an exceptional record of achievement. He is a strong visionary who supports, shapes, and implements strategic and operational direction to drive growth, profitability, and sustainability. John is past chair of the Saint John Shared Risk Pension Board, Canada 55plus Games, past director of Bell Aliant Audit Committee and Pension Board, and the Canadian Mental Health Association.

David Ignatius

VP & Country Head

David brings over 20 years of distinguished experience in the tech industry. He is a results-driven leader and a visionary in technical services. Throughout his career David has demonstrated exceptional capabilities in boosting operations productivity and project delivery efficiency. His innovative strategies have led to significant improvements in reducing operational costs, process efficiency, and delivery compliance. David played pivotal roles at esteemed organizations such as Dell, EMC, Convergys, and Concentrix, driving technological advancements and operational excellence. An avid advocate for AI, he integrates solutions for a competitive edge. At Innovatia, David prioritizes innovation, efficiency, and cutting-edge solutions, reinforcing the company's commitment to excellence in the technical services sector.

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Robert Keefe

Senior Director, Managed Services

Robert Keefe is a seasoned ICT leader with 30+ years of experience in customer experience, operational excellence, and digital transformation. As Director, Technical Services at Innovatia Inc., he leads a global team delivering Tier 1–3 technical support for telecom and cloud providers. Robert has secured $250M+ in deals, driven major process improvements, and enhanced client satisfaction. A strategic leader, he excels in business growth, relationship management, and optimizing support operations.

Amudha V

Delivery Leader, Major Accounts

Amudha has over 17 years of experience in Telecom, Storage, Application, and Infrastructure and is a results-driven leader specializing in operations, team development, and business growth. She has successfully led strategic expansions, optimized service delivery, and built high-performing teams while ensuring seamless execution in dynamic environments.Committed to efficiency, innovation, and collaboration, Amudha excels at aligning operational strategies with business goals to drive growth and client success. Her leadership is focused on delivering impactful results and fostering a culture of excellence.

Randy Darling

Delivery Leader, Major Accounts

Randy Darling is a results-driven Technical Services Leader with 17+ years of experience in technical services, customer success, and business growth. At Innovatia Technical Services Inc., he leads contract management, service delivery, and P&L performance, ensuring operational excellence and client satisfaction.With expertise in project management, team leadership, and process optimization, Randy is dedicated to driving efficiency, innovation, and strategic partnerships that support business success

Curtis Butler

Delivery Leader, Professional Services

Curtis has over 20+ years of experience in the IT and Telecom industry, with more than 12 years at Innovatia Technical Services Inc. During his tenure, he has overseen multiple teams, ensuring alignment with business needs and SLAs. Curtis is dedicated to driving efficiency, meeting financial goals, and delivering value to his clients while building long-term relationships. His collaborative approach empowers teams to deliver impactful solutions that solve problems and create lasting value for clients. Curtis's earlier roles include Professional Service, Operations Manager, Team Lead, Technical Lead, and various technical support positions. His career spans significant roles at Avaya, Culligan Water, and Dun & Bradstreet, where he managed IT infrastructure and small to large-scale projects.

Joanne Nickerson

Delivery Leader, Cloud Services

Joanne brings over 25 years of leadership in the Telecom and IT industry, specializing in technical support operations and service delivery. As Sr. Operations Manager at Innovatia Technical Services Inc., she leads a global team of remote technical professionals, driving efficiency and customer satisfaction. With a strong background in resource management and process optimization, Joanne is passionate about team development, continuous improvement, and delivering exceptional client experiences.

Lowell Vessey

Human Resources Leader

Lowell Vessey is a seasoned human resources leader with a unique blend of expertise in workforce management, people management, and HR strategy. At ITSI, he provides strategic HR support in North America and leads our HR teams in Canada and India. With a proven track record in transforming HR programs and policies, Lowell has successfully driven initiatives that improve employee retention and optimize payroll, benefits, and performance management systems. A strong communicator and strategic thinker, he provides ITSI with innovative approaches to solving complex HR challenges.