5 min read
The Future of Content Solutions
In an ever-evolving business environment, digital content creation has reached the point where the consumer-first...
At Innovatia, our white-label technical support services do all that while maximizing speed to proficiency, delivering cost savings, and building brand with your most important stakeholders: your clients.
Reduce operating costs by
Decrease training by up to
Improve customer satisfaction by
Our staff augmentation service model sees our client maintain the majority of responsibilities for service delivery, and our team members are embedded into their organization.
Our managed service model sees our client maintain minimal responsibilities for service delivery, and our team becomes your remote solutions provider.
An engaged, global team of highly skilled professionals with 16+ years of multi-sector experience. With offices throughout North America and India, we offer both an on- and off-shore technical team, many with masters-level certifications and degrees to help them identify and troubleshoot even the most technical of issues.
We take pride in maintaining our low attrition rate. Innovatia motivates employees and creates a positive work environment to ensure that our team is knowledgeable and productive. Our low attrition rate is one of the many factors that contributes to helping our customers be successful.
We consistently look for ways to improve the traditional technical support processes and tools to ensure we are always delivering the best for our clients and their clients. This approach has led to a number of important additions to our support backend, including ProcedureFlow.
The goal of any company leveraging an outsourced centre is to have that provider become a seamless extension of their business model. I think it’s safe to say that Innovatia has both met and exceeded that goal.
Oct 9, 2020 by Innovatia
In an ever-evolving business environment, digital content creation has reached the point where the consumer-first...
Oct 2, 2020 by Teresa Walfield
I’m sure most of us can identify a company’s logo without too much difficulty. Some logos are so iconic that just a...
Oct 2, 2020 by Ellen Lupu
After years of editing user manuals, I was assigned to edit procedures for a large call center. At the call center,...