Glenn Skinner
CEO Technical Services
David Ignatius
Leader, Professional Services
Robert Keefe
Leader, Technical Services
Randy Darling
Leader, Technical Services
Curtis Butler
Leader, Business Development
Amudha V
Sr. Operations Manager
Joanne Nickerson
Operations Manager
725,000+ tickets resolved
99.7% SLA achievement rate
Multilingual tier 1-3 technical customer support
24/7 multilingual technical customer support and Tier 1 to 3 support for seamless operations globally
Expertise in Avaya, Cisco, MS Teams, Genesys and Five9
Full lifecycle IT technical services: Consulting, implementation and 24/7 support
A global team of 300+ certified professionals ensures rapid response and technical excellence
Cloud management services for both multi-cloud and hybrid environments
Industry-certified IT experts across the US and Canada
Expert deployment of Avaya, Mitel, Cisco, MS Teams & more
IT support services for unified communications
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Working with Innovatia has been a pleasure from day one. Amudha quickly understood our business needs and delivered top-tier candidates, while Arushii ensured a smooth onboarding process.
Sr. Director
Fortune 500, Customer Experience & Contact Center Solutions
Vivian went above and beyond to resolve a long-standing issue that had impacted us for months. Thanks to her solution, we eliminated weekly maintenance and successfully moved forward with our Avaya V8 installation.
Director
Avaya
Azhan consistently delivers outstanding support. He’s always ready to jump in, work through issues, and drive resolutions. Whenever he’s on a case, I know it’ll be handled quickly and professionally.
Vice President
Avaya
The order management team has been instrumental in helping with trackers for the Account Executives. Their follow-up with the unresponsive vendors is second to none. The team is doing great!
Director, Order Management
Incredible job, everyone – way to go crushing the team goal! Your hard work, dedication, and commitment truly paid off. Each one of you played a vital role in making this happen, and it’s inspiring to see how we came together to achieve such amazing results. I'm proud to be part of this incredible team – let’s keep up the outstanding work!
Sr. Director - Customer Retention
Gayathri has been doing an exceptional job, especially when it comes to addressing ad-hoc items I request of the team. Gayathri is always the first one to complete the task. She is thorough in her investigation, which leads to her achievements. I see this regularly. At times when I see that Gayathri is complete with the task for her assignments, I will ask her to assist other team members as well. She is always willing to help other team members. Being mindful of her ‘regular’ job, I try not to ask her to assist in too many side projects, but I have to say it is hard not to! Kudos to Gayathri!
Director, Renewals
Thank you, Shree. Appreciate how easy you make this process and the detailed KB articles you write.
Customer Experience Manager