Technical Products & Services

Our technician was awesome to work with. Ryan was a class act, complete with product knowledge and great customer support skills.

Vivian went above and beyond her role to ensure that Frontier was successful in resolving this issue, which had been impacting us for months. During those months, Frontier had to manually restart our application weekly to prevent overload. Vivian solved this issue and her solution allowed Frontier to not only cancel these weekly maintenances, but also proceed forward with our Avaya V8 installation.

I would like to thank John for his help. I had to apply a simple WFO Integration Server patch which resulted in losing all call recording interactions for the customer. John connected with me and resolved the problem after a few hours without any major impact to the customer. Top marks to John, he is a credit to your team. Many thanks all around.

As I have said before on previous tickets, Al is one of the best technical support people I have worked with on the MICollab.

In these crazy times, recognizing excellent support is needed and often not shared. I wanted to drop you a note of appreciation for the assistance/support Azhan provided yesterday (and to be honest) on a number of occasions in the past. It really helps when an engineer is ready and willing to jump on a bridge with the customer to help work through an issue and identify a plan to resolution. Whenever I see Azhan assigned to a case, I know it's going to be cared for quickly and professionally.

I just wanted to drop a line to let you guys know how great your team is to work with (Curtis, Dearran, Bibin and Nick). We have received nothing but compliments from our end customers and technicians regarding the expert professionalism and customer service skills of your team. We consider our relationship with Innovatia as strategic and look forward to pursuing more Avaya/Nortel projects together.