What is Task Analysis? Uncover how to improve U/X and efficiency

Task analysis is the practice of studying the tasks a user performs to reach their goals. This methodology involves research to document the tasks and goals, which leads to a systematic review of those tasks. Task analysis gives users a better understanding of why they need to complete their tasks, while providing feedback on what happens if tasks are not successfully completed. 

The features and advantages of performing a task analysis are as follows: 

• Complex tasks can be better understood, and in some cases simplified or split into simpler tasks. 
• Errors or inefficiencies from human error are reduced. This includes identifying areas where safety or security can be improved.
• Deficits in resources or skillsets, or a better understanding of the resource needs are more easily identified. 
• Existing processes and procedures are better understood so that they can be modified and improved. 
• Gaps in the existing set of processes or procedures are better understood so that new tasks can be created to improve overall productivity. 
• Compliance with regulatory and industry standards is better met with an improved understanding of the tasks performed 

Performing a task analysis gives an organization the power to document all skills, information, and talent that its teams must acquire. A better understanding of tasks improves overall efficiency while improving the customer experience and satisfaction.