In a move that’s sending ripples across the communications technology space, Avaya has officially announced that, starting July 2025, it will no longer support public cloud contact center deployments with fewer than 200 seats. This policy shift has left many small and mid-sized businesses (SMBs) facing a tough question: What to do after Avaya drops support for under 200 seat contact center?
Avaya’s 2025 strategic realignment, known internally as the “G1500” strategy, centers on focusing resources on large enterprise customers. This includes:
Avaya is also continuing to adapt its remote work policies and organizational structure in an effort to remain flexible and streamlined.
For larger enterprises, these changes may align well with their needs. But for smaller organizations, the implications are more complicated.
If your contact center deployment includes fewer than 200 seats, the following applies:
This isn’t just about policy, it’s about business continuity. Your customer support systems, unified communications support services, and cloud contact centers are too critical to leave to chance.
At Innovatia Technical Services Inc.(ITSI), we recognize the urgency and uncertainty these changes bring. Our job is to eliminate that uncertainty.
Whether you're already a long-term Avaya customer or looking for Avaya alternative for small businesses support during this transition, ITSI is ready to become your dedicated partner, with solutions built specifically for organizations like yours.
Here’s how we can help:
We offer two flexible engagement models to suit your operational style:
We support:
Whether your environment is fully cloud-based, on-premises, or hybrid, we understand the technical nuances, licensing models, and integration challenges. We help you get the most out of your existing setup, or plan a contact center migration services path that makes sense for your business.
You don’t need to be a Fortune 500 company to get enterprise-grade service. ITSI provides project management, design, support, and monitoring specifically optimized for SMBs.
This includes:
We understand that smaller teams need efficient, reliable communications without the complexity or overhead of large-scale enterprise solutions. That’s exactly what we deliver.
Time is ticking. With Avaya's support ending June 2025, it's critical to review your contracts, assess your dependencies, and plan your next steps now.
ITSI offers smooth transition strategies that keep your business online and your teams connected. Whether you need to:
…our team will guide the process with clarity and minimal interruption.
Policy shifts like this can create uncertainty. At ITSI, our mission is to bring stability and assurance back to your IT strategy. While Avaya focuses on its top-tier enterprise clientele, we remain committed to the rest of the business community, the small and mid-sized organizations that keep industries running.
We’ve always been the team you call when the tech gets complicated or when the vendors don’t have time. That hasn’t changed, and won’t.
If you’re currently using Avaya’s public cloud contact center solutions and fall below the 200-seat mark, here’s your action plan:
It’s important to note that Avaya isn’t abandoning the cloud, nor are they exiting the contact center space. Rather, they’re streamlining their operations to focus on high-volume deployments. For many SMBs, that simply means they no longer fall within Avaya’s direct service model.
This change doesn’t have to spell disruption, it can be an opportunity to evaluate, improve, and align your communications strategy with a partner who’s built to serve you.
As Avaya sharpens its focus on its top-tier enterprise clients, many organizations are being left with uncertainty and unsupported systems. But you don’t have to navigate this transition alone.
Whether you’re planning your next platform, need support during migration, or simply want help resolving one issue — ITSI is here to provide dedicated Avaya stopping support and guide you at every stage of your journey.