SAN FRANCISCO – April 25, 2017 – ProcedureFlow is proud to announce availability as one of Talkdesk’s launch partners for AppConnect, the first enterprise app store. Talkdesk, the world’s leading cloud-based contact center software announced AppConnect today at Opentalk, their annual thought leadership event in San Francisco.
AppConnect is now available for all Talkdesk customers, with an initial offering of more than a dozen apps, including ProcedureFlow, a unique and innovative cloud-based call center knowledge base. Starting today, Talkdesk admins can integrate ProcedureFlow’s capabilities to their contact center with just a single click. Like all AppConnect tools, ProcedureFlow is available as a free trial with a pay-as-you-go system in place after the trial.
“We are thrilled to announce our partnership with Talkdesk. The seamless integration of Talkdesk and ProcedureFlow creates one single view for agents and administrators, ultimately combining Talkdesk’s world class call center software with ProcedureFlow’s revolutionary approach to knowledge sharing.“
– Daniella DeGrace, Chief Executive Officer – ProcedureFlow
“Talkdesk is thrilled to offer customers a new contact center experience that incorporates cutting-edge technology from ProcedureFlow. We recognize them as a true innovator and are looking forward to building something great together.”
– Robert Sur, Head of Platform – Talkdesk
ProcedureFlow is a re-imagined call center knowledge base – uniquely visual and collaborative. Efficiency is key to running a call center, which is why most call centers quickly outgrow homegrown methods of organizing knowledge into documents or knowledge base articles. Increasingly, call centers are turning to ProcedureFlow as their next-generation knowledge base with its unparalleled navigability and ease of use – driving down expensive training costs and preventing costly quality missteps. For more information, visit procedureflow.com.
Talkdesk is next-generation cloud-based contact center software that helps you deliver delightful customer service. The intuitive browser-based interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower agents to have personalized, effective conversations with customers.
In April of 2017, Talkdesk launched AppConnect, the first enterprise app store, expanding their contact center functionality to include integrations with new partners. These one-click integrations all offer free trial versions for interested customers and can be managed on a pay-as-you-go plan after the trial. For more information, visit appconnect.talkdesk.com.