Shona O’Flaherty

Quality from Collaboration: Getting more from your documentation

Relationships are the key to creating quality, usable content.

As technical writers, we need to address our users’ complex needs by supporting the myriad of variables in their deployment environments and administration. So, we must rely on our network of subject matter experts to develop these solutions. Technical writers are experts in many things – writing, instructional design, audience analysis, feature testing and research – but it is our professional relationships, and our collaboration through them, that become the key to creating quality, usable content.