We think support happens when your customers reach a fork in the road.
What you do at that moment – how successful you are at managing that exchange of information – will determine which fork your customer takes. One leads to a strengthened brand and an improved customer relationship. The other? Well, we don’t want to go there.
Innovatia’s award-winning support services team has more than ten years experience providing cost-effective outsourced support and customer contact services for some of the world’s largest information, communications and technology companies.
Located in New Brunswick, Canada, our support services team leverages a leading-edge telecommunications infrastructure, a multi-vendor lab environment, and a highly educated, multilingual workforce to provide responsive, timely services custom-designed to fit the geographic location they serve.
It’s called localization – and it is just one way we’re taking a whole new approach to support services delivery.