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The ProcedureFlow concept began within Innovatia as a means to empower our Technical Support teams to be more productive, and share common knowledge quickly and painlessly.

We quickly saw significant operational benefits. From a reduction of 75% in employee training time to a 50% reduction in time to employee proficiency, the ProcedureFlow tool immediately showcased strong results.

ProcedureFlow is now a product of Gemba Software Solutions Inc.


How ProcedureFlow works:

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For more information on ProcedureFlow, please visit the ProcedureFlow website at


"The goal of any company leveraging an outsourced center is to have that provider become a seamless extension of their business model. I think it’s safe to say that Innovatia has both met and exceeded that goal."

- Senior Executive
Fortune 500 firm

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