Innovatia wins big at Contact NB Awards of Excellence Gala

Innovatia wins 3 awards at annual awards gala for the New Brunswick contact center industry

June 14, 2010 SAINT JOHN NEW BRUNSWICK, CANADA – At the Annual Contact NB Awards of Excellence Gala in Fredericton on June 10th, Saint John-based Innovatia was recognized with 3 Awards of Excellence for its achievement in operational excellence.

“There are over 100 contact centers in New Brunswick, so it is an honour to be recognized in not one, but three categories by our industry peers,” says Tina Melvin, Director or Frontline Support Services at Innovatia. “Our team is committed to providing best-in-class contact center services to our global clients, and we work hard to achieve excellence every day.”

Innovatia took home the most honours of any contact center winning awards in three categories for small contact centers:

• Community Involvement Award
• Most Environmentally-Friendly Award
• Training and Performance Excellence Award

Innovatia also recognized two of its employees for outstanding contribution to the business in the non-competitive categories of Leader of the Year (Mike Blaquier) and Employee of the Year (Charlene Moore).

Contact NB is a New Brunswick industry association that fosters excellence in the contact center industry. Each year, the organization recognizes the best practices of its membership base across the province. For the complete list of 2010 Contact NB Award winners, go to www.contactnb.ca

Innovatia, which celebrated its 10th anniversary in May 2010, recently expanded its workforce by 25% with over 75 new technical support jobs throughout New Brunswick. Innovatia’s global clients are original equipment manufacturers, information communications technology and energy companies. The Innovatia client list includes companies listed in the Fortune 500, the Fortune Fastest Growing Companies, and the largest telecommunications service providers in North America.

About Innovatia
Innovatia offers an expansive set of Next Generation Knowledge Solutions and capabilities, including technical training for most OEMs, documentation, technical support, and professional services. Our services drive enhanced employee performance for our customers while increasing sales and operational efficiencies. Innovatia employs more than 300 people globally and serves over 1,500 customers in 29 countries around the world from offices in Canada, the United States and Europe. www.innovatia.net.

For more information, please contact:
Sandra Donnelly, Innovatia Communications Manager
506-674-5367 or Sandra.donnelly@innovatia.net