Knowledge solutions to keep you focused on innovating.

Improve customer satisfaction, streamline adoption and focus on your core business.

Leveraging decades of experience in Knowledge Management, we have the team to turn your information challenges into organizational assets. Technical Support Services, customized eLearning and documentation – we put the attention to detail and planning into information that you put into your products.

Drive performance by setting your employees up for success.

Supplement your existing knowledge management effort, or get specialized help to target key projects with a timely, cost-effective solution.

Real clients. Real results.

Product Documentation

Enhance the user experience throughout the product lifecycle. Increase customer satisfaction, streamline product adoption, and decrease administrative burdens using industry-leading practices and tools.

End-to-End Learning

Transfer the knowledge that your organization relies on to the people who make it run. Increase employee performance, minimize time to competency, and eliminate unnecessary attrition by taking a holistic approach to training.

Technical Support Services

Improve your customer support productivity and service outcomes. We provide our representatives with the training, performance support tools, job aids and repeatable processes they need to deliver the highest quality technical support service to your clients.

An experienced team and the world’s best tools
to effectively bring the best out of your employees.

Content Specialist & Instructional Designers

  • Customized and managed learning programs
  • Instructional designers, graphic designers, and information strategists
  • Industry-specific subject matter expertise
  • LMS implementation, training program consultation, and in-class training facilitation
  • Interactive simluations, gamification, mobile learning, and HTML5 compliance
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Technical, Procedural & Specification Writers

  • Product documentation
  • Software installation and configuration guides
  • Training material development and delivery
  • Industry-specific subject matter expertise
  • Quality Assurance
  • Experienced, scalable writing team

Technical Support Services

  • Blended on-Shore and off-shore model
  • Maintain quality and 24-hour service, while keeping costs low
  • Low Cost, Low Risk, Low Attrition
  • Dedicated, knowledgeable employees with a North American voice based in Eastern Canada
  • Industry-specific subject matter expertise
  • Multi-channel strategy and services

The world is changing. Are you ready?

To speak to a member of our team about how Innovatia can impact your evolution, click here.

Subject Matter Expertise for the high tech world.

  • We offer flexible service delivery, leveraging our Subject Matter Experts, or using your in-house Subject Matter Experts
  • Internal SME team optimizes technical accuracy of content
  • Expertise in telecommunications, hardware, software, and networking
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