Training Policies

Open Enrollment Classes
Individual students scheduled in Hands-on training can reschedule or cancel the registration without penalty up to 14 calendar days prior to the course start date. We charge full tuition if you cancel or reschedule fewer than 14 calendar days before the session start date.

Cancellation for Facilitated eLearning and Hands-in eLearning courses
You can cancel or reschedule a Facilitated eLearning or Hands-in eLearning class without penalty up to 7 calendar days prior to the session start date. We charge full tuition if you cancel or reschedule fewer than 7 calendar days before the session start date.

Cancellation For Customer Site Training Sessions
You can cancel or reschedule Customer Site training without penalty up to 28 calendar days prior to course start date. Full charges apply if you cancel or reschedule fewer than 28 calendar days before the course start date.

Cancellation by Innovatia
Innovatia reserves the right to change course schedules and tuition, modify course content, and cancel courses when necessary. If we cancel a course, we make every effort to notify you a minimum of 14 calendar days prior to the scheduled starting date. Innovatia is not responsible for any associated travel arrangements.

Note: For training delivered via the Internet (Facilitated eLearning or Hands-in eLearning), network outages may cause Innovatia to cancel scheduled training with no notice. In these cases, a new session will be scheduled. Students may enroll in the new session or chose to attend another regularly scheduled session for the course. Refunds will not be given.

For successful course completion, 100% attendance is required. If a registered student fails to appear for a scheduled class or fails to complete the entire course, we charge the full tuition.

We send you a confirmation letter at time of registration, and recommend that you bring this confirmation to class.

All rights are reserved. No training class or material may be reproduced in any form -- electronic, mechanical, photocopy, recording, or otherwise.

For any Instructor-led Hands-on training, a customer site session may be delivered at your site with a minimum of eight students. To schedule customer site training contact a customer service representative. An additional fee may be applied to requests made within 14 calendar days of the requested start date.

Learner access to equipment that is not relevant to the course is prohibited. Unauthorized activity or attempts to gain unauthorized access will result in the learner's immediate removal from class and the learner will be billed appropriately.

The student must be available to assist in the verification of their workstation for the period beginning 14 days prior to the start of a Facilitated eLearning or Hands-in eLearning session.

The student is responsible for contacting the Innovatia Technical Support team, if needed, to resolve technical support issues prior to the start of class.

Once a student's PC Windows workstation has been verified and is ready for Facilitated eLearning or Hands-in eLearning instruction, actions by the customer that damage the workstation's readiness and require Innovatia’s intervention will be billed an additional charge. As a result the student may need to be re-scheduled into a different session.

Innovatia reserves the right to cancel classes due to inclement weather. In case of inclement weather, contact us at 1-877-466-6855. If the site is open, classes will be held and our no-show policy will be enforced if you do not attend.

Casual business attire is appropriate for class. Smoking is allowed only in designated smoking areas.

Method of payment must accompany all training requests. Various methods of payment are accepted, including purchase orders, most credit cards and training bank. Payment method may not be changed after the class starts..

You are responsible for ensuring that you have the proper prerequisite knowledge and skills before taking a course. All prerequisites are listed in the individual course descriptions. Instructors may, at their discretion, dismiss students who do not meet the prerequisite criteria. If this happens, we bill the course fee per payment agreement and you do not receive credit for the course.

Students are responsible for completing all pre-work prior to taking a course. All applicable pre-work is listed in the individual course descriptions.

Sexually harassing conduct in the workplace, whether committed by Innovatia employees, vendors, contractors, or visitors, is prohibited.

Instructor-led Hands-on course attendee substitutions can be made prior to class or at start of class. The substitute must meet any prerequisite requirements.

Facilitated eLearning, Hands-in eLearning, and Blended Learning substitutions must be made at least 14 calendar days in advance. Substitutes must meet all prerequisite requirements and have received the original student's courseware prior to the class. Extra courseware material will not be shipped.

Students are responsible for their own travel and living arrangements.

For everyone's safety, no weapons of any type are allowed in any facility or property owned or leased by Innovatia, including parking lots and garages, and any vehicles brought onto company property. This "Weapon-Free" policy applies to any type of firearm or device intended or designated to be able to cause personal injury or death, whether licensed, legal, illegal, concealed, or carried openly.