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Telecommunications
The Trials of Telecommunications:
Complex Information for Multiple Audiences
Telecommunications and information technology products are laden with information that must be distributed to wide array of audiences—from Tier 1/Tier 2 help desk support personnel to service provider sales forces to end users. Product information must be up - to - date, version - controlled, accessible, and portable. The consequences of poorly designed and inaccurate information are felt by all links in your product’s distribution chain.
With our Integrated Knowledge Solutions business model and industry - leading Single Source Information Development methods, Innovatia provides holistic information management at every stage of the technology lifecycle. As stewards of your company’s knowledge assets, Innovatia documentation, eLearning, technical support and professional services experts operate as a synchronized quality assurance team. We ensure your technology information is designed, architected, maintained and supported for optimal quality, longevity, and portability.
We grew up in Telecommunications.
Our accomplishments:
- Largest conversion of traditional classroom training to eLearning in telecommunications history
- Nortel Networks Strategic Supplier and "Most Innovative Supplier of the Year"
- Nortel Networks Premier Education Provider
- Extensive experience in converting hands on technical training to virtual, hands in training
- Large-scale provider of technical documentation services for the telecommunications industry
