|
|
 |
 |
 |
 |
 |
Advanced telecommunications infrastructure.
Educated workforce.
First contact resolution.
Leveraged by leading edge technology, we are an innovative Teleweb contact center that provides technical support for OEM products and software, as well as 24/7/365 support for eLearning customers.
We strive for first touch resolution in all of our contacts. Working with you to develop and enhance resolution processes, we ensure that your customers are put in touch with the technician that can correctly resolve their issues the first time they contact us.
Our strengths are the relationships we have with our clients and the value our employees deliver to their customers. Technology is challenging and we strive to ensure your customers are at ease from the first moment they contact us.
At Innovatia, we provide:
- Entitlement, Tier 1 and Tier 2 support for OEM products*
- Application Support
- Seamless Technology and Process Integration
- Leading Edge Technologies and Methodologies
- 24/7 x 365 Support (via phone, email, and chat)
- End-to-End Case Ownership and Independent Quality Assurance
- Tailored SLAs
* Services can be bundled or provided separately.
Located in New Brunswick, Canada, Innovatia technical support operations benefit from leading-edge telecommunications infrastructure, a low cost of doing business, and a highly educated, multilingual workforce. Find out more about the advantages of outsourcing your contact center needs to New Brunswick.
Click here to access Service New Brunswick
For more information please contact
Tina Melvin or call 506-674-5779.
