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Single Source Information Development
Most organizations create and maintain information in silos. Product engineers develop and amend their own product specifications. Sales managers develop their own training for their field teams. Customer support business lines create manuals and standard operating procedures to service customers. Information developed for customers is often out of synch with product information maintained by employees.
- Where is the most accurate information?
- How can you be sure you are getting the most recent information about your product?
- Are your employees wasting time and resources sifting through mountains of outdated information?
- Are your customers getting the right information?
- How carefully are you protecting your brand?
The Innovatia Solution:
Revolutionary Single Source Information Development Methodology
Innovatia’s Single Source Information Development tools and methodologies eliminate the cost, time, and efficiency challenges of information silos. Innovatia ensures that information is created once for use by multiple sources and across multiple outputs. From training materials for company technicians to marketing support materials for sales representatives, information about your product is consistently accurate wherever it appears.
Single Source Information Development means that as the information changes, users of information can be instantly updated. A field technician on a support call can access product information from his blackberry and be sure that it is always the most up-to-date available. A customer support representative can solve your customer’s problems quickly and efficiently, reducing call times and increasing customer satisfaction.
