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Careers at Innovatia
Senior Technical Writer - Calgary, AB
Reporting to a Documentation Lead, the Senior Writer designs, develops, and delivers complex technical documentation to support the products of Innovatia clients. The Senior Technical Writer researches and analyzes technical products in consultation with development engineers to author technical documentation including user guides, installation guides, help files, reference guides etc.
Location: Calgary, Alberta
Employment Type: Contract
Positions: 1
Ideal Candidate
- Possesses a technical background with experience in telecommunications, data networking, and internet applications
- Can demonstrate a proven record for on-time delivery
- Has experience in planning and developing technical documents in an Agile environment
- Has experience in an XML authoring environment
- Must work proactively and independently
Responsibilities
- Participate in reviews of authored content and respond in a timely manner with corrections
- Work closely with team members and subject matter experts to share information and ensure technical and visual consistency across multiple document suites
- Manage multiple documents and delivery schedules in a dynamic environment
- Proof printed documentation prior to distribution to customers
Required Skill Set
- Experience facilitating review processes and gaining consensus quickly
- Daily interaction with customers and SMEs, managing outcomes to negotiate a win-win for all involved
- Experience with structured authoring
- Experience developing and enforcing quality control and writing standards
- Comfortable with software applications and technology in general, especially database concepts
- Familiar with the Process Safety Management standard an asset
- Excellent writing in North American English
- Strong customer-facing written and verbal communication skills
- Proficiency in FrameMaker, Adobe Acrobat, and a variety of PC tools and applications
- Experience or knowledge of working in an Agile environment
- Experience with aggressive schedules and deadlines that change in scope
- Ability to work under pressure and meet aggressive timelines
- Ability to lead and mentor others
- Understand highly technical and/or incomplete product specifications
- Simplify and explain complex topics and identify and communicate problems
- Determine risk and mitigation and advise Project Manager of same
- Post secondary education required
To apply:
Click here to upload your resume and cover letter
We thank all candidates for their interest, however, only those selected for an interview will be contacted.
Innovatia is an equal opportunity employer.
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